I had a similar problem with my CC status. It's been like that forever, and I finally decided to call. I'm very risk averse, LOL, and usually don't want anyone to touch my accounts unless absolutely necessary--especially Disney IT. But, I was frustrated not being able to see prices yesterday so I finally called late yesterday afternoon. I pushed the key for website problems and didn't have a wait. The CM was able to fix the issue right away (a space in my name that shouldn't be there), and I could immediately see my CC status for the first time online. I hung up before checking cruises, and still couldn't see them! Ugh. Anyway, cleared cookies and signed out on all my apps, etc., but still nothing. I decided to wait until after last night to see if the system reset, and finally I could see them this morning! So just and FYI that it might take overnight to clear. Maybe the CM can fix it immediately, but I didn't want to call back unless I had to.