Had a terrible experience this morning trying to get the Robert Irvine event.
I called FEST at 7:00 EST just in case, 15 minute wait on hold before the CM says the demos don't start booking until 8:00. No problem - I thought it was supposed to be 8:00. I call back at 7:55 in case there's a long hold again - get right in, hang up since it's not 7:00 yet. Call back at 7:58 just in case there's a wait - and there is - I'm on hold for at least 5 minutes.
DW calls DVC on her cell phone right at 8:00 (covering our bases) and gets right in, but gets a dud CM. The CM takes our DVC# as usual, then starts going over our acct info and says there's no email address on the account, blah, blah. I'm mouthing to DW to tell her to skip it and get the reservation since it's probably going fast. DW tells the CM the day, time, and that it's Robert Irvine. CM can't find it, then does, but says there's no name/description. DW tells her to just book the 1:00. CM says there's one for 2:00, not 1:00. DW tells her the food demos are at 1:00, 3:00, and 5:00 everyday. CM says that's what she thought too. CM puts DW on hold, can't figure things out, etc.
In the meantime I've gotten in to the FEST CM. She takes my name, DVC#, and email and pulls up the event. She clicks to make our reservation, but it's not taking - she says it looks like someone else has it locked. She keeps clicking it, puts me on hold for a moment, keeps clicking, we wait and we wait - and she eventually gives up and says it must be sold out now. Grrrrr...
DW is still on the phone with DVC and I'm overhearing that CM is booking the 2:00 event??? We get a confirmation#, they charge us the $36 (3x$12), DW confirms with the CM that we have the 1:00 Irvine and she says yes, but it converted it to 2:00 for some reason on her screen. I'm relieved that it looks like it worked out somehow, but a little nervous with as much trouble as she had, so I plan on calling DINE later at work to confirm the res#.
30 minutes later DVC calls back - yeah, we don't really have a reservation for Irvine after all (I didn't take the call so I'm not sure what all was said). 10 more minutes later DVC calls back again with our cancellation confirmation#.
So how irritated would you be after this experience? I'd like to call to complain since they boofed this one up, but the only recourse I'm interested in is getting the Irvine res. And I have some doubts anyone will be able to pull from the general stack to satisfy me.