2010 DVC Annual Meeting Report

[MELSMICE]

Debbie, next time you have any problems that a phone call does not resolve, stop in at the front desk, ask to speak to the on duty manager,

I agree with this. On a few of our past trips to OKW we had some room issues. Some minor & some major. We did not let up until they were taken care of. We went to the front desk & spoke personally with the manager on duty on more than one occasion.

Our feeling has always been there there is no reason for our room not to be 100% to our satisfaction when we walk through the door. Minor things like lightbulbs out, etc. are not a big deal & are usually quickly care of. Things not in working order, mold in the shower, doors, cupboards & drawers not closing properly, dirty underwear in the bedding food behind the furniture are completely unacceptable, IMO.

On more than one occasion we have continued to make a fuss by going up the chain of command until everything was taken care of as it should be & we were compensated for our time & inconvenience. We do not go on vacation to do someone else's job.

 

[RobDoc]

...What I was told officially was there would never be such a program, ever. So we see where that went.

If it was official, it would have been dispensed to all members. If it was somethiing a CM tells you privately, it is hardly "official" and can always be denied.

While there have been some "official" announcements that were later changed (Eagle Pines, Newport Beach, CA), a Loyalty Program has never "officially" been announced.

Until details are formally announced in a release to all members, I even consider the recent comments by Jim Lewis to be a rumor at this point in time. Unless you have something "official" in writing from DVC, a throwaway verbal comment from someone within DVC isn't worth the paper it was printed on.

Hopefully we will have an "official" statement soon where we can all discuss the ramifications and who the program will affect.

 

[Debbie & Bill]

Debbie, next time you have any problems that a phone call does not resolve, stop in at the front desk, ask to speak to the on duty manager, do not let the CM at the desk convince you they can handle it, simply say no obviously you can't since I have already called this in and it was not fixed. Also be sure to call Housekeeping and never the Front Desk, and get a name. Most likely the person who answers the phone has been outsourced.

SSR has some of the best managers on property but sadly they are not made aware of problems.

Good information, we got use to problems be taken care of in the past. The outsourcing is troubling, we'd have thougt that was more expencive. Have to say the guy's all three teams we're the best. Thanks

 

[Debbie & Bill]

If it was official, it would have been dispensed to all members. If it was somethiing a CM tells you privately, it is hardly "official" and can always be denied.

While there have been some "official" announcements that were later changed (Eagle Pines, Newport Beach, CA), a Loyalty Program has never "officially" been announced.

Until details are formally announced in a release to all members, I even consider the recent comments by Jim Lewis to be a rumor at this point in time. Unless you have something "official" in writing from DVC, a throwaway comment from someone within DVC isn't worth the paper it was printed on.

Hopefully we will have an "official" statement soon where we can all discuss the ramifications and who the program will affect.

Great comment, we also belong to the Marriott Vacation Club and are very happy, but it seems the Marriott sales department is bent on rumors and all untrue just to promote sales, once we wrote to Mr Marriott and he confirmed back in a letter we found all of this was untrue. Prehaps someone with question might write a letter to JL and cc: his superiors to bring facts to the table.

 

[Debbie & Bill]

I agree with this. On a few of our past trips to OKW we had some room issues. Some minor & some major. We did not let up until they were taken care of. We went to the front desk & spoke personally with the manager on duty on more than one occasion.

Our feeling has always been there there is no reason for our room not to be 100% to our satisfaction when we walk through the door. Minor things like lightbulbs out, etc. are not a big deal & are usually quickly care of. Things not in working order, mold in the shower, doors, cupboards & drawers not closing properly, dirty underwear in the bedding food behind the furniture are completely unacceptable, IMO.

On more than one occasion we have continued to make a fuss by going up the chain of command until everything was taken care of as it should be & we were compensated for our time & inconvenience. We do not go on vacation to do someone else's job.

Agree, That afternoon we went to Winn Dixie bought our stuff, we came back 10:30 called againand spoke to MGMT and he said the refrig has a common problem of setting the dial to high, as was the case when we got there. We said if it's a common problem why was it not checked by house keeping and everything else too. Our food was ruined and we paid $100 and asked that DVC pay for the mess, well he did but we we're made to feel like thieves.. Thanks

 

[Sammie]

If it was official, it would have been dispensed to all members. If it was somethiing a CM tells you privately, it is hardly "official" and can always be denied.

While there have been some "official" announcements that were later changed (Eagle Pines, Newport Beach, CA), a Loyalty Program has never "officially" been announced.

Until details are formally announced in a release to all members, I even consider the recent comments by Jim Lewis to be a rumor at this point in time. Unless you have something "official" in writing from DVC, a throwaway verbal comment from someone within DVC isn't worth the paper it was printed on.

Hopefully we will have an "official" statement soon where we can all discuss the ramifications and who the program will affect.

Hopefully so.

 

[Dean]

Thanks for making my point - "Those that choose to berate DVC for any action (rumored or otherwise) will continue to do so and those willing to wait to see the actual details will patiently wait before passing judgement."

Likewise those that those that choose to let verbal issues, assumptions and emotions guide their opinion and decisions of DVC will likely continue to be disappointed.

No, I don't have any specifics about what will be offered. What I was told was there would never be such a program. Anything else shared is not official just talk between friends shared at our weekly dinner and I would never disclose what my friends share.

But this has been under consideration for a while which is why the survey about it was sent out and also why the emails about names for the program was sent out.

What I was told officially was there would never be such a program, ever. So we see where that went.

Told by whom, a timeshare salesperson. IMO, even if one were told such by Jim Lewis himself, there's no way to make such a blanket statement and guarantee the long term outcome in an industry where such practices are the norm.

Dean

State timeshare regualtions take precident over any revisions to the POS

I think we have all had our fill of "member enhancements" that feel more like DVD sales items or just do not make sense.

Yes there have been some improvements, but on balance?

bookwormde

I would agree they would be a higher authority but I don't recall anything there that would prevent such an issue plus as I noted, 2 other companies have made such changes as I mentioned under those same laws. What about the FL statutes makes you think this is not something that can be done?

Great comment, we also belong to the Marriott Vacation Club and are very happy, but it seems the Marriott sales department is bent on rumors and all untrue just to promote sales, once we wrote to Mr Marriott and he confirmed back in a letter we found all of this was untrue. Prehaps someone with question might write a letter to JL and cc: his superiors to bring facts to the table.

The new Marriott program certainly gives far more benefits to some members than others and a higher price to participate for those who bought resale even if part of what they bought was retail. As I noted on another thread on this subject, even at the time of your letter there were a few other differences besides the points issue though they were minor.

 

[Sammie]

Not that it matters as obviously what I was told was not accurate but it was definitely not sales. As to who it was, does not matter and besides they read here and really do not want to be on that list.

My point is if you can't back up what you say in the long term, simply don't say it. And I was told this recently after they did the survey.

 

[bookwormde]

It is all about what existed origonally (I believe marriot allways had some level of tiered system) and how difficult it is to demonstrate that the change does not benefit the majority of members.

From my last understanding the issue is by no means settled for the other companies.

It is not statute, but in the regulations that this rule exists. I have posted the link to this section before.

bookwormde

 

[Dean]

It is all about what existed origonally (I believe marriot allways had some level of tiered system) and how difficult it is to demonstrate that the change does not benefit the majority of members.

From my last understanding the issue is by no means settled for the other companies.

It is not statute, but in the regulations that this rule exists. I have posted the link to this section before.

bookwormde

The restriction on keeping things in line with what was there at the time of retail sales is based on physical options, not management and related issues. It's there to keep them from showing you a 5 star room and making the rest motel 6. It does not extend to reservations, perks, etc. and really doesn't apply to management issues at all otherwise. In addition, anything that gave the options in the POS would cover them anyway. They have carte blanch power on reservations plus control of essentially everything in the multisite POS as well.