We had a 2BR at the BWV and my DS left the day before. We had more trouble trying to stay in the 1BR after she left. We booked 11 months out had the request on the reservation. When we checked in we reiterated again about the request to stay in the 1 BR after the studio was vacated. We were on the phone until 10pm the last night ,my husband went down to the lobby the next morning. He called MS. We ended up having to store our luggage and then they moved us to a room all the way down the end of the hall. Had to have our bags brought up again having to pay another bell man. It really was frustrating the last day. We thought we did everything right and it turned out all wrong. Just beware that nothing is guarenteed.