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Did anyone else get the phone call and email asking them to give up their shifts this weekend? I got both, the phone call on Friday morning and then the email Friday night.
 
All I do is complain about this company. I put in to take 3 shifts and gave away one of my own. I put these in on May 22. On May 25 I was deined for the May 24 shift. The others are still requested status. Then I put in for AWOP on June 19 and 20. That status was posted as of Thursday. Today I check and it is now mixed, meaning they preempted 1 hour on each day. How idiotic, I am not even going to be here! This morning I am trying to request time off for my 2 week trip to WDW- the system keeps timing out!
I worked last nite and they kept asking if anyone wanted off for today too.All I can say is I am really disgusted by not being able to get any real answers from anybody. If you ask a ? in Chat you can be left hanging for a long time- how is that good for the agent who is on the phone a loong time? Is anyone else having these problems or am I the only lucky one?
 
I did an AWOP for two different days have my approved request and still got scheduled on one of the days. I won't be anywhere near my home so I told my ssm about it and she said to give it til Monday to disappear and then we can look into it.
I do agree about the not being able to get answers in chat, cust get really mad when they are hanging on for long periods of time but when you can't get an answer what can you do.
 
All I do is complain about this company. I put in to take 3 shifts and gave away one of my own. I put these in on May 22. On May 25 I was deined for the May 24 shift. The others are still requested status. Then I put in for AWOP on June 19 and 20. That status was posted as of Thursday. Today I check and it is now mixed, meaning they preempted 1 hour on each day. How idiotic, I am not even going to be here! This morning I am trying to request time off for my 2 week trip to WDW- the system keeps timing out!
I worked last nite and they kept asking if anyone wanted off for today too.All I can say is I am really disgusted by not being able to get any real answers from anybody. If you ask a ? in Chat you can be left hanging for a long time- how is that good for the agent who is on the phone a loong time? Is anyone else having these problems or am I the only lucky one?
Hi,

How do you put in for time off?? I can not remember. I will need the 26th of June - July 2 off I too will be on vacation at WDW & cruise. I dont have a schedule for that time yet but if I can go on and request it now that would be great. An help would be great.
 

Same thing here they asked me not to work this weekend but with vacation coming up I need anything I can get.

Also my vacation was approved but I'm scheduled to work 11pm-7:30am on two of the days...lol. I'll speak to my SSM tonight.
 
I had a 5 hour shift last night and they were begging people to leave early, so I left 2 hours early. I was just working service calls so I was happy to go after a few hours of those angry calls. I was still receiving issues from mothers day, can you believe it? I just had a 7-8 shift tonight and they asked if I would like to take if off? Why not, I have a long shift tomorrow and can enjoy my family today. How do they over schedule that badly?
 
I think I may go ahead and work tonight, I've been told it's very slow so why not get paid to hang out? =o)

There is NO ONE in the chat but one Mentor, wow!
 
I worked 515 to 915 last night. They asked if I wanted off but my family had already left for my son's ball game so I worked. I got 0 phone calls and I was able to resolve 1 MastQCSi. I had actually taken someone's giveaway for today but it was never actually approved- go figure.. it's not right that someone posts their hours, gets them taken but whoever is in charge never approves it. So now they are stuck working only to be asked to leave early.

I have a schedule for the week of 6/18 and one of the days I was approevd for AWOP has me working 11 to midnight. I should be home by that time but it is still ridiculous.
 
I put in for AWOP for the week of the 25th until the 2nd of July. I guess it does not matter if they approve it or not.. I wont be here either way. I will be on my vacation AND IT PAID FOR.

I had someone who wanted 2 of my longer shifts for the next 2 Tuesdays and I am not sure if I have to work it. Its not approved yet, If I dont get it approved I have to work it, huh?? I have also accepted some other peoples shorter hours on other days. Please help
 
S's Mom until the status of your giveaway says posted you are responsible to work it. I have my cousin's Sweet 16 partyJune 17, someone accepted the 2 hours I'm scheduled but it still says requested. I just wish someone could give a time on when these things actualy get approved.
 
I am REALLY getting frustrated with this company! I posted a giveaway for 5/30. Someone accepted it almost immediately.....BUT it still hasn't been approved. I don't understand....I need the time off - someone is willing to work it - why can't they just go in and approve it? I have tried emailing my SSM 3 times but just got a random email today that she is on vacation until 6/4. ARGGGHHHHH!! I emailed the SSM she noted in her email who responded...sorry your responsible if they don't approve....UM I CAN'T work those 2 hours - I am not missing my son's school concert. Anyone have any advice????
 
I have the same exact problem. I needing tonight off and someone has accepted it with no problem. I have emailed my SSM and Bibi but as of now nothing.. I really hate the way this company does business. I have no way to contact the young lady who accepted the hours to find out from her what is what and if they approved her. I have sent more than 4 emails to my SSM and 2 to Bibi and NOTHING!!

All I want to know is what do I do about tonight. I really cant work tonight, but If I have to I will get on there but when I have to leave I will leave. They can not say that they were not contacted ( I kept all of the emails sent), so that is on them.

I say go and see your son that is more important. I know that you want to do things the right way but obviously they are choosing to remain silient. What is the purpose if no one will approve the time off.

I am tired of this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I hate this as well!!!!!!!!!!!!!!!!
 
My giveaway shows requested still but even if it is not approved I will not be working that night. I have the messages stating that I was approved to be off that night. I am trying to do a different request for further down the road and it keeps timing out on me.
 
I am seriously thinking of NOT working tonight. It has already been accepted, so there should not be a problem at all. I have emailed the proper people and if anything comes out negative then I am covered. They did not respond so we will see. Problem is will the other young lady remember to work (I am sure she will).
 
I thought I was the only one waiting for giveaways to be approved. It is a stupid way to run a business. I accepted someone's hours for June 1 but if it doesn't say posted or whatever I'm not going to work. So S's mom, your taker may feel the same way. If only we could get a straight answer, it would be a miracle. I'm curious to know if anyone actaully gets a response.
 
I finally talked to my SSM via IM of course not through email. I told her what was what and she said that if it does not say approved then I will have to work it. I told her that i put in that request on Saturday and it was taken right away, because I had something that I needed to do. I did everything in a timely manner (its not my fault).

But she finally said that I can just take the day and she put me down. I told her that was fine as long as it did not count against me and she said that it would not. I saved the IM just in case something happens from it.

I just hope that the young lady that took my shift gets the message. I can not reach her to let her know. But if she does go on then it may be ok since I have the night off approved of course.
 
I asked my SSM about my giveaway, I will let you know what I hear. The thing that gets me is I have a message giving me that day off!!!
Pipkins keeps timing out on me so I haven't been able to do anything in it today so far, I guess I keep trying.

I hope it gets better for everyone!!
 
I just got released from my shift tonight...luckily I checked my schedule. They said it came from corporate as a mandatory release for some Agents tonight...that kinda stinks when you've made plans to work.
 












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