We got to Crystal Palace about 20 minutes late and this place is popular so we expected a wait. When we got there, there was a line. We did get seated within 15 minutes so that was not to bad. This is one of our favorites. The characters are great. It was pooh, tigger, eyore, and piglet. The signed our bookes , took pics, and played around a little with the kids. No matter how busy they never act rushed which is nice. The food is a buffet. It is nothing amazing, but good and lots of choices. The carving station meat was very good. there were a couple of things that were great and others that are just ok. The service was not good. What is funny is that everytime we have gone to Crystal Palace a child has broken a plate. not one of our kids, but we have always seen it happen. I think its because how it is setup. This will still be a must do for us. DH did not think this meal would be fun because he said it was kiddie characters, but he had fun with pooh and was all smiles during this meal.