1/31 Evening - Just Called Ressie - No PIN but they Honored Code

[lucincia]

FYI -

After all these discussions, I got worried about my ressie. I called up and politely explained my situation and wondered if I have a pin attached to my account. The CM put me on hold for 15 minutes while she researched. She got back online now and then to let me know that she has not forgotten about me.

This is what happened -

The Z code I used is a PIN-only code. They cannot find any PIN associated with my account. But, since I have upgraded and paid in full, they will honor it. But if I change my reservation in any way, it will revert back to rack pricing. She suggested nicely that I do not change my reservation in any way.

I can sleep better now, I hope.

 

[CanadianGuy]

Now that sounds like a reasonable response to their (Disneys') problem.

Amen.

J

 

[NewJersey]

It finally looks like this is coming to an end.

 

[Cinderumbrella]

Wow.... it just got really quiet on this board.... is everyone on the phone with WDW paying off their trips??

 

[katalexanna]

if your package is paid off? Aren't you good if you have paid your deposit and pay it off before the 45 days?

Thanks

 

[lucincia]

if your package is paid off? Aren't you good if you have paid your deposit and pay it off before the 45 days?

Thanks

If this is indeed bad training on CM's part and it's a pin/code mistake, Disney may find some middle ground so that they can get some benefit without pissing off those of us already booked with the codes.

From the look of it, they're taking it case-by-case. If you have paid off your vacation package balance, it seems like they may be more willing to honor the quote. Remember that they can pull any discount at any time, as stated in the agreement. This is a good compromise.

 

[lucincia]

What do you mean "upgraded"?

We upgraded from WL to GF when we got the discount.