Feiste - That is truly an awesome story, and the very thing that really sets Disney apart from the rest.
I don't have quite that magical of a story, but I did have an experience that I was really happy about:
On the morning of St. Maarten day I was doing some laundry waiting for my shore excursion for that afternoon.

I started my 3 loads of wash and returned about 30 minutes later to find 2 of my loads done, and the third one stuck with 22 minutes still left.
The other people in there with me said that sometimes the door gets stuck and won't lock and there have been problems with washers and dryers.
I called guest services on the phone and they said they'd send someone right away...I had some confidence that someone would really come, after all, this IS Disney...but, a little worried thinking that I'm all the way on the 7th floor in this tiny laundry room...what are the odds someone will be there "right away?"
Sure enough, within minutes, Sammy (dressed in white...like Christian...not sure what his title is?) came and took a look at the door. He wasn't able to fix it, and my clothes were still sitting in standing water in the washer. I was starting to get antsy, because this now threw me behind schedule and I wanted to be able to have all of the laundry folded and put away before I had to leave for our afternoon bash excursion.
When Sammy realized he wouldn't be able to fix it and there were no other available washers, he and 2 other CM's took all of my dripping wet, half soapy clothes from the washer into a plastic bag and took them to their commercial washers with promises of my clothes being back by that evening!
I was absolutely floored...thrilled that my laundry would be done and I didn't have to worry about another washer mishap! That night, my laundry was folded and hanging in my closet as promised, and as I was getting ready for dinner, the phone rang...it was Sammy to ask if I had received my clothes and if everything was returned alright. I thanked him profusely and told him how much I appreciated the extra service he provided!
I can't help but wonder what would've happened on another cruise line and how they would've handled the same situation. I doubt the service would've been anywhere near what Disney provided.
Gotta love Disney service!!