Linda...
It was a service issue with an a la carte menu, which is the usual menu for dinner. I know each restaurant can have it's ups and downs, but it was a doozy for us and it was significant enough for us that we will not go there for an a la carte meal. I'm usually not one to sweat the small stuff...heck, I have never sent food back and I've heard of plenty of people on this board who have done so. I tend not to judge as harshly as some people would. You can take that for what it's worth.
I have dined there for the breakfast buffet and the food was fabulous and our server was prompt, but not hovering. Since you are having a Thanksgiving dinner buffet, I would expect you'd have a great experience.
Needless to say, I won't go out of my way to recommend the regular dinner at this restaurant. Just like there are plenty of people who won't recommend others. We all have to decide how much faith you want to take in any given review.