When you call, do the cms ever get mad?

Discussion in 'Disney Discount Codes and Rates' started by xoprincessmomxo, Feb 18, 2010.

  1. xoprincessmomxo

    xoprincessmomxo <font color=deeppink>Making Papa Nick stew...<font

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    Well, just called the 1407wdisney hotline to see if they could help me know what discounts are going on or if there were any for September. I knew it was a long shot, but was hoping for some general advice. Man, I guess I shouldn't have called. :headache:

    When I asked if there were any promotions yet for September, the cm said:

    "Well, it looks like you've all ready tried to call about 6 or 7 times and have gotten the same answer that you will get this time and that is no. There is nothing out for that time. Calling that many times will not help you get a discount, so there is really only one time to call and that is when you are ready to make an actual reservation."

    I had to interrupt her scolding to let her know that this was my first time calling. I had not called the reservation system since my last trip in 2008. She proceeded to say:
    "Well, I guess you haven't called. My mistake, but you have been on our website and have saved trips. 3 for September, 2 for August. Am I not correct? You've also been listening to the music and playing the games (which, yes, my children do. I thought that's what they were meant for?)

    I told her that yes, that was true, I was still in the planning phase and just trying to figure out my options. She continued:

    "Well, promotions like that only come out 3 to 4 months before hand and it would be wiser to simply check the websites instead of calling every day asking. (once again, to clarify, this was my first call!)"

    Of course, being the pushover I am, I thanked her for her time and hung up, but I am crushed and feel really stupid for calling. Guess I'll stick to the website to make my reservations and not have to deal with cranky cms. I was shocked. In 2008 when I called, they were always so kind. She just made me feel like an idiot. :sad2:
     
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  3. marcielm

    marcielm DIS Veteran

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    :scared1:
    You should have hung around on the phone for the survey. That would've really made her day. ;)
    I did have one that was very short & rude with me the other day, stating that my client's PIN wasn't for the dates they were traveling. She really didn't even try to look it up. I called back today, got a different CM, and was able to apply said PIN for a $300 savings for my client. He was VERY helpful.
     
  4. xoprincessmomxo

    xoprincessmomxo <font color=deeppink>Making Papa Nick stew...<font

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    Man, I knew I should have stayed on the line! Darn it. I was just so embarassed I wanted to get off the phone before I started bawling, which I do when I'm frustrated. (a trait my DH hates!) Hopefully, there's enough good cm's I won't have to deal with her again. But, I don't plan on calling back untill a discount comes out online. I guess she got her point across. :headache:
     
  5. DaisyD23

    DaisyD23 Mouseketeer

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    wow! sorry to hear you were treated so poorly :( i hope i don't ever get that CM on the phone. :sad2:
    so far all the CM's i've dealt with have been great and mostly very helpful. i'm sure they get lots of ppl calling looking to see if there are any discounts out for their travel dates and if any PINs are attached to their names, etc, however that doesn't give them the right to be completely rude to a potential guest.
    hopefully if you decide to try another call you will get a more magical CM :wizard:
     
  6. Halloweenqueen

    Halloweenqueen Whenever Candle Lights Flicker...

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    I had a CM a couple of days ago who was clearly either still half asleep or ill. He practically dozed during my call and would clear his throat loudly, mumbling under his breath. He seemed very impatient with me.

    I hung on the line to do the survey, but he did not disconnect. I'm sure that most CMs know about the survey. I think many just hang on the line until you get tired of waiting, so they avoid bad reviews.

    I've seen more resports of rudeness or pushiness lately. Maybe the pay structure has changed. They seem more eager to get you to commit. Since it was clear there would be no sale the CM didn't want to waste her time with the OP.

    Just a theory.
     
  7. CoachBagFanatic

    CoachBagFanatic My two Shiba babies :-)

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    OP Sorry to hear that you did not get a magical CM. Here is the web site to answer any questions regarding your phone call. It will ask you for the approximate time of your call. They can then link it back to the CM that took your phone call. If you happen to remember the CM's name it would be helpful, if not you will be able to give a description of the conversation.

    Also, when calling, before it starts to go into the automated thing, ask for an agent. It will bring you right there. Hope this helps you out.

    http://www.disneysurvey.com/surveys/000401/default.htm
     
  8. beautifultomorrow

    beautifultomorrow DIS Veteran

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    Wow, that is terrible!! They should not be treating you that way!! Did you by any chance catch the person's name? I don't think that sort of treatment should not just be ignored. perhaps if they have all that info saved on you they can also look back and see what CM you talked to. It wouldn't hurt to mention how rudely you were treated if you do decide to call in the future. In my experience some CM are more magical than others but that sort of behavior is not acceptable!!
     
  9. AJA

    AJA DIS Veteran

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    Wow is all I can say! I would've asked to be transfered to a supervisor (also asked for her employee number to send a certified letter about her rude people skills.:sad2:)
     
  10. Esmerelda

    Esmerelda DVC'r 10/04/Dis Veteran

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    I hope you caught their name, hung up then called right back. I would have asked for a supervisor.

    Does the CM ever stop to think that BECAUSE you are checking on rates, surfing their website and downloading whatever that they are employed??? People can be so ridiculously stupid!:headache: (I think FL's unemployement rate is at about 10% right now)

    I have worked in customer service for many years and this would not be acceptable to me whatsoever. ALWAYS get their name. I even repeat their name back to them just to make sure I caught it. ;)

    I'm sorry you were treated this way. I wouldn't take that type of treatment lightly. I hope next time you call...it's a much nicer outcome.
     
  11. Pink Mouse Ears

    Pink Mouse Ears Probably Planning

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    Wow!! I'm sorry they were so rude! And you shouldn't be embarassed (but I would have been too- and would have burst into tears too, haha.) I'm so sensitive to things like that.

    We've never had a CM be so rude...and that is just ridiculous for her to point out how many times you've been on the site!! SO WHAT?! I go on there daily almost. Isn't that why they have a site? You had every right to call- sometimes CMs are able to find deals or change things for you so they work out better. She must have been having a bad day!

    We have had more helpful CMs and less helpful CMs...hopefully you can call again and get someone more helpful!
     
  12. mom of 3 blondes

    mom of 3 blondes Mouseketeer

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    WOW. I would have probably cried, to be honest.:sad2: That being said, is it not our Disney dollars paying for her job? I work in customer service and I truly believe, I am not getting paid to have a bad day. Do not let it ruin your day. There are always going to be cranky people out there and WE cannot control them.
     
  13. saradela

    saradela DIS Veteran

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    Yo can call again, and ask to the CM, that you would like to suscribe a complaint against the CM that answer your previous call, the day and time you called. You see, every time you call, the person who answers has sign his or her name, Disney does that to have control over things that can happend like mistakes over ressies. I hope you get the discount you are looking for.:cutie:
     
  14. MickeyMomOfThree

    MickeyMomOfThree DIS Veteran

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    That is so awful!!!! I too go on the site all the time and when we start planning I amke several calls. (I prefer to book on the phone, I like the interaction with all the nice CMs.) :lmao: I never had a bad one, have had some amazing ones. I'd call right back Odds are you will never get the same one. PLUS, like PP said, you booking IS what pays their salaries, so they should thank you.

    I agree, I'd have to file a complaint on this one. Just lousy. I have to ask when you hung up did she tell you to have a Magical Day?
     
  15. a1tinkfans

    a1tinkfans Spreading Some Pixie Dust Today!

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    THAT was VERY Un-disney like IMHO! And I wish you had hung on for that ever present Survey :eek:
    Sorry that it happened to you, but don't let that ONE awful person taint your trying for a discount ...:wizard:
     
  16. xoprincessmomxo

    xoprincessmomxo <font color=deeppink>Making Papa Nick stew...<font

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    Thanks everyone for your support. I didn't catch her name. I'm pretty sure she didn't tell me, but she spoke really fast so it might have slipped by. And no, she did not tell me to have a magical day. I'm not one to complain, but this was out of control. I would have been forking over quite a bit of money today as if she would have helped me out, I probably would have gone ahead and booked, hoping to get free dining added on later. Never a good idea to be mean to the people who are paying your salary! :rolleyes:
     
  17. xoprincessmomxo

    xoprincessmomxo <font color=deeppink>Making Papa Nick stew...<font

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    Thank you, I just filled it out.
     
  18. aubriee

    aubriee <font color=brown><marquee>Chocolate always makes

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    I've only ever had one rude CM, but to be fair I was accidentally rude myself first. I called a couple of months ago to switch resorts. I was having a really hard time understanding the CM's English and had to keep asking her to repeat herself. Anyway, she put me on hold to do her thing and my mom walked into the room about that time. My mom asked me if I was still on the line with Disney and I told her yes, that it was taking longer than normal because I was having trouble understanding the CM. Wouldn't you know that the CM came back on line just in time to hear the last part. She got really mad and informed me that she spoke three languages and asked me how many I spoke. I apologized, but then afterwards was upset with myself for doing so. I swear it was just an innocent comment to my mom that I made when I thought I was on hold. I wasn't upset or anything about it. I just told her why it was taking so long to make the call, but the CM was really insulted that I was having trouble with her English and went off on me.:rolleyes1
     
  19. Rootskate

    Rootskate <font color=red>Oh what I wouldn't give for a Zagn

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    That is terrible. Don't let someone make you feel bad for researching your trip! :hug:
     
  20. CoachBagFanatic

    CoachBagFanatic My two Shiba babies :-)

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    You are welcome. Whether or not you were going to book at that moment or another time doesn't give someone the right to treat you so rudely. I have called many times to ask for information and have always had a pleasant conversation. I hope by you filing out the survery that it will get some results.:flower3:
     
  21. DCbride

    DCbride DIS Veteran

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    That would definitely make me feel sad too. I have been booking online the past few trips. Last trip I used the AP site to book 2 rooms, and I did it incorrectly. So I had to call and the CM was llike - "duh you can't book 2 rooms online using AP" which set me off at first. But by the end of the 40 minute call he was very helpful.

    I am trying to plan for summer and save 1-2 trips per week trying to figure out what we want to do. So I am sure to hear it if I get your CM :rotfl2:
     

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