We live in Florida about an hour and a few minutes away. My family came to visit from Pennsylvania. It was their first time going to Disney. We stayed 4 nights at POR. Between all of us we had two rooms. It was terrible. I never had any bad experiences in the past but this time whatever could happen happened to us. I can't remember all of the things that went wrong. I do know we waisted almost a full day in our rooms waiting for our refrigerators. In both rooms they were not working. My step mom needed the refrigerator for her meds so it was necessary to stay to wait for them to come and check the ones we had. Maintenance dated it takes awhile for them to cool day. Well we waited and waited still not cold. Called again....this time they said they were just going to replace them. So we waited and waited again. Finally we had refrigerators that worked. Like I said I can not remember what else went wrong with our stay. Finally I went to the front desk and spoke to a manager. Without any hesitation she told us to go to the food court and get anything we wanted. She even told us to get things to take back to our rooms and as I was walking away she said and don't forget about getting snacks for on the way home. Oh now I remember since we were stuck waiting for the refrigerators we missed our reservations in Epcot. And by the time we were able to go anywhere to eat it was raining terrible. So it does pay to speak up.