What happens if you refuse an 'upgrade'?

Discussion in 'Disney Resorts' started by BlovesC, Oct 22, 2012.

  1. BlovesC

    BlovesC home is where the Yeti is!

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    I'm so sorry that happened to you! But another resort might not be better...I mean, at SSR you could wind up half a mile away from the food court and a good walk from the bus stop, easily. And much of that walk is across roads with traffic and through parking lots.
     
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  3. DebbieB

    DebbieB DIS Veteran

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    It's rare for it to happen at the front desk, where you are moved to a different resort. More often it happens in advance, where they contact people already booked and ask if they would like an upgrade to another resort, typically OKW or SSR. It happens more often in the late August/September time period when DVC resorts are not full.
     
  4. I Love Pluto

    I Love Pluto DIS Veteran<br><font color=green>I guess that make

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    We were also bumped OUT of a preferred room at All Star Sports, then again at All Star Movies. I will never stay there again. We were paying for PREFERRED, not for a room the farthest from the main building. Each time - I had made the reservations at least 6 to 8 months in advance.

    We absolutely needed a first floor room (epilepsy) - but were given a 3rd flooor. We needed 2 beds, but were given a King. (Was with adult daughter who I love, but I would like my own bed!)

    We asked for a handicapped room, but were given a regular room. This created additional problems for me. We did stay for one night without the HC room, but moved to Pop the next day. The 2nd time it happened, we moved to CSR. We have always gone to Pop, POR, CBR or CSR since then. They always get it right! :thumbsup2
     
  5. gogo

    gogo DIS Veteran

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    I read some of the replies but not all. I would probably not accept a room/villa if someone had to sleep on a pull out sofa. If you planned for it, ok, but I would not consider a pull out sofa an upgrade.

    We stayed at the Amelia Island, FL Ritz Carlton in August. I always request two beds but they are not guaranteed. When we checked in I was given a king bedroom with a pull out sofa chair. I wasn't happy but thought we will try it. When I called housekeeping to make up the pull out, I told her we weren't happy with not having two beds. She said, "these are really comfortable, people actually request them".

    Well, after a restless night's sleep at over $500.00 a night, I insisted we be moved the next day. The hotel didn't want to move us due to being full, but fortunately a room opened up with two double beds and we were moved.

    I have only slept on one pull out sofa that was actually comfortable. I would probably not take that type of upgrade.
     
  6. fall08CP

    fall08CP Cheesehead

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    Just so you all are aware, when you book at WDW, you are booked for just that: the Walt Disney World resort. Your preference is the resort you select, but Disney has the right to place you at ANY of the "WDW resort" hotels. It's in the very very fine print.

    Being walked to another resort is never the fault of the front desk CMs, so don't take it out on them. It may happen because of 1) computer glitch, 2) call center accidental or intentional overbooking, 3) the previous family didn't vacate the room (yes, it does happen!):scared1: or 4) rooms are taken off the market for engineering/plumbing issues. That's why you can't always stand your ground demanding a room- there may not be a room for the duration of your vacation or you may be one of the last to check in for the day.
     
  7. newlittleminnie

    newlittleminnie DIS Veteran

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    I'm sorry if this is a stupid question BUT....

    If we do the online check in at the resort 10 days before does this mean we can't be bumped as we have already been assigned to a specific room?

    Or would it still be a possibility?

    I would just be devastated if we got moved from the LM room, we debated between CSR, POR and POFQ but ultimately decided on LM because of the theming and the fact that I love little mermaid :/
     
  8. maxiesmom

    maxiesmom The Mean Squinty Eye Works

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    You can still be bumped. The last time I was downgraded I had used online check in right at 10 days out. :sad2: Your room is truly not your room until they give you the keys. Up until then, it can be put back into inventory and given to someone else.
     
  9. newlittleminnie

    newlittleminnie DIS Veteran

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    Oh dear :( thanks for the info.

    A bit worrying as our flight is likely to be one that will arrive in the afternoon :/ I understand it can't be helped though and ill just have to hope for the best....
     
  10. BlovesC

    BlovesC home is where the Yeti is!

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    We've always done online check-in, and we've had our room changed twice so far (once was an upgrade to CL, the other time, well, this move from POFQ to SSR).

    I don't think you should worry though! Being bumped around the same resort is slightly more common, but that still doesn't mean it's likely. I hope you have a wonderful trip!
     
  11. DebbieB

    DebbieB DIS Veteran

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    When you do online check-in, it does not assign a room. All it does is pre-register your information.
     
  12. newlittleminnie

    newlittleminnie DIS Veteran

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    Sorry I was just going off what I'd previously read, I assumed when people said all your information was prepared for you just to collect, it meant a room had already been assigned.

    I've never planned any holiday before never mind a WDW world one so I'm very lacking in knowledge

    My mistake
     
  13. maxiesmom

    maxiesmom The Mean Squinty Eye Works

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    Rooms are pre-assigned a few days out. However, until you are in your room they are still free to take that room from you and give it to someone else.

    Don't think you are asking silly questions. None of us were born knowing this stuff! And there is a lot to know!
     
  14. DebbieB

    DebbieB DIS Veteran

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    It is assigned before you get there but not at the moment you do the online check-in.

    Don't be afraid to ask questions here! :wave2:
     
  15. newlittleminnie

    newlittleminnie DIS Veteran

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    Thanks :thumbsup2

    I'm planning well in advance for a 2014 trip, it won't be my first trip to the world but it will be my first one staying onsite and the first one i've had the responsibility of planning :confused3

    Just making a list of all my questions at the minute then will start asking closer to the time :lmao:

    This thread just caught my eye and sent me into a bit of a panic lol
     
  16. pixie08

    pixie08 DIS Veteran

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    I hear you. I mean AKL & BW are my favorite (AKL is my home) and I stayed at SSR and I didn't Love it, but I guess for us (we are from NY but a few hours from SS) I would just rather have the room, as the values do not appeal to me at all. I guess you can ask for another hotel? OKW or Bw as those tend to not sell out as much as AKL or BLT which are very hard to book?

    It doesn't hurt to try and ask for another resort that is a DVC..all they can say is no. Tell them you stayed at SSR and you would rather not stay there from a past experience. I am sure they will accommodate you. Good luck.
     
  17. ExpatDisneyLover

    ExpatDisneyLover DIS Veteran

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    From someone else who lives very near Disney :)- I agree with your assessment of SSR in that it can feel like a "local" apartment rather than "in your face Disney" - when I stayed there I had similar thoughts about it. I enjoyed my stay but wasn't in love with it. AKL is my favorite resort right now because it is so unique.:goodvibes I too like to book Disney resorts every now and again and appreciate each one for different reasons. In the world of "Disney Resorts" it may be an "upgrade" it doesn't necessarily mean it is to the person receiving it depending on what they are looking for in a resort at any given time. Anyway - glad you had a good stay regardless!pixiedust:
     
  18. ariane37

    ariane37 Dis veteran

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    Oh good, something else for me to worry about from now until our check-in in......14 days!!:hourglass Lol hope everyone on this thread gets the room/resort they booked!
     
  19. DisneyLover75

    DisneyLover75 DIS Veteran

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    whoa there.. not necessarily! I'd really rather be upgraded to almost anywhere than get my room. I am not complaining, because after all, it's WDW, and it's what I was able to afford. But an upgrade would be SUPER AWESOME, and I won't complain about anywhere they want to move me. pixiedust:
     
  20. kathleen simpson

    kathleen simpson Earning My Ears

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    Do people get upgraded from a mod to a deluxe resort at no charge ?
     
  21. DebbieB

    DebbieB DIS Veteran

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    There have been reports of downgrades. Your preferred room is not available, we put you in standard. It's rare to happen, but it can.
     

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