- Joined
- May 2, 2002
So, I booked a somewhat last minute (5 months out) stay in mid-Oct. I figured I would be moving about a bit. I had checked and I could get 2 nights at Kidani, 1 night at WL, then would have to book a regular resort, paying cash. My dd is doing the DCP and that's her birthday, so I thought it might be nice to try to spend some time with her.
The DVC site was down, for over a day, so I ended up calling, to book what I could. MS checked everything, got the same results I did, until she checked BCV! She could get me the first two nights, and the last two nights at BCV! I was thrilled..said book it and stick me at WL for that one middle night. Great. So, I didn't think I would get that one night but wait listed anyway. I watched and watched.
Then, two days ago, I noticed that the WL stay was gone!! Joy oh joy!!! I don't have to move, for just 18 hrs basically. They hadn't combined the two stays but I figured that would happen shortly.
Well, yesterday, I notice that they had me checking into BCV on Monday, checking out on Wednesay..the same as if I had been moving to WL...and then checking into BCV on Thursday, checking out on Sat! What? Nothing for Wednesday night? Was I going to have to camp out in the lobby?
So I double checked the DVC site..yep, that's what that said as well. So I called them. The CM said that yes, it was good news, my wait list had come through. I said that's what I had thought, but I wasn't seeing a room for Wed night. She said that it would take a bit for it to show on MDE...but, I told her I was looking at the DVC site...future reservations!! She gasped and said, Oh, I see what you mean!!! She put me on hold, finally came back and told me I was all set and that she had me booked all the way through, under just one confirmation number. She apologized for the confusion (I didn't see it as confusion but more of an error on their part but didn't mention that!!), and asked if there was anything else, and to remember the survey at the end of the call.
So....I have to wonder what would have happened if I had shown up on that Monday to check in and have them tell me that they had me down for checking out on Wed and checking back in on Thurs!? That could have been an interesting conversation.
Is this a common occurrence? I've never had it happen before. Just curious.
The DVC site was down, for over a day, so I ended up calling, to book what I could. MS checked everything, got the same results I did, until she checked BCV! She could get me the first two nights, and the last two nights at BCV! I was thrilled..said book it and stick me at WL for that one middle night. Great. So, I didn't think I would get that one night but wait listed anyway. I watched and watched.
Then, two days ago, I noticed that the WL stay was gone!! Joy oh joy!!! I don't have to move, for just 18 hrs basically. They hadn't combined the two stays but I figured that would happen shortly.
Well, yesterday, I notice that they had me checking into BCV on Monday, checking out on Wednesay..the same as if I had been moving to WL...and then checking into BCV on Thursday, checking out on Sat! What? Nothing for Wednesday night? Was I going to have to camp out in the lobby?
So I double checked the DVC site..yep, that's what that said as well. So I called them. The CM said that yes, it was good news, my wait list had come through. I said that's what I had thought, but I wasn't seeing a room for Wed night. She said that it would take a bit for it to show on MDE...but, I told her I was looking at the DVC site...future reservations!! She gasped and said, Oh, I see what you mean!!! She put me on hold, finally came back and told me I was all set and that she had me booked all the way through, under just one confirmation number. She apologized for the confusion (I didn't see it as confusion but more of an error on their part but didn't mention that!!), and asked if there was anything else, and to remember the survey at the end of the call.
So....I have to wonder what would have happened if I had shown up on that Monday to check in and have them tell me that they had me down for checking out on Wed and checking back in on Thurs!? That could have been an interesting conversation.
Is this a common occurrence? I've never had it happen before. Just curious.