TinkInPink said:
lol you guys do know that most of the CMs are collage kids who are doing it for credits, and will tell you exactly what you want to hear to get you to shut up. Trust me i know my cousin did this and we visited him and fellow CMs at the appartments for the collage cms and they told us about the stories they told the Guests.
Tink in Pink make a very good point. Not only will cm's tell guests anything to shut them up, but they often are told NOT to give any information to guests. Disney has a strange way of keeping things away from guests for whatever reason. Like when a ride breaks down, and they say that they have no idea how long before it will be up again. In 99% of the cases, that's B.S. They know how long it will be, but they don't want to be pinned down so that if people choose to wait in line, sobeit, but they didn't tell them to do so.
If an attraction is going to be down for the rest of the day, why wouldn't they just put a sign up or have a CM make an announcement? Because they don't want to have to deal with all of the complaints. Look at all of you who complain on these boards that a ride is going to be in "refurbishment" when you go on your trip in 8years, 247days, 17hours and 39minutes. Now, multiply that by all of you, plus the thousands who will complain that. "I am an AP holder and I traveled all the way to WDW from...Celebration. And every time I come here, the Dumbo ride is broken. What are you going to do for me?"
Disney uses classic redirection tactics with guests. I guess they feel that by giving the impression of confusion, they can mislead guests the way they want to. "I understand your concern, but unfortunately, we have no way of knowing if, or when the attraction will re-open."
Take the old
Disney Store for example. A guest comes in and says "I'm having a heart transplant tomorrow and I may die on the operating table. Since I can't be here at 9:00 when the new "crack-addict Pooh" comes out, can I just buy it now for my DD so I can give it to her when I visit her in rehab today?"
The CM, who knows that the bean bags are in the back room because she just finished unpacking them and commenting on how adorable "crack-addict Pooh" was says, "I understand your situation. "Crack-addict Pooh" is scheduled to be released tomorrow, and there is a limit of 2 bean bags per guest. We are still waiting on our shipment, but even if we had them in the back room, I wouldn't be able to sell you one until tomorrow." Then the CM says, would you like to pre-order "Tarzan 12: Tarzan Dumps Jane for the Lama from The Emperor's New Groove?"
Finally, the guest, who is desparate says. "That sucks, but can you tell me how many bean bags you will get. That way, I might try to have an ambulance bring me here after the surgery, if I survive, to pick it up."
Of course the CM read the manifest earlier in the week and saw that 1,250 "crack-addict Poohs" were coming in today. She counted all of them this morning. Her reply to the guest is, "I'm sorry. We never know how many bean beags we are going to get until the shipment arrives, so I can't tell you how many we will have tomorrow, or if we even will get them." And without missing a beat, she says, "Perhaps you could have someone pick-up the bean bag for you. Your husband? A friend? Perhaps your daughters dealer?
My long and exaggerated point is that Disney WILL say anything, BUT THE TRUTH to it's guests, with no reason for doing so. This is a management tactic that has been used for quite some time. Before you CM's blast me for sharing a Disney secret with your denials, DISers, please understand that I have been there, I was a CM and, yes, I said some of these things to guests.
Have a magical day!