On another forum (trip.com) I once suggested that guests/passengers subjected to unreasonable inconvenience write a letter of complaint including a request for some compensation. In the instance here, it may be a complimentary roll of film, stuffed animal, entree in a restaurant of the guest's choice or even a free re-admission to a park the enxt day. This is in addition to re-imbursement for missed flex features, PS's etc.
Treating the disabled as equally as possible is serious business. Time, date, bus number, location, etc. should be taken down to include in any letter of complaint.
The key issue is whether the cast members could have helped the situation. If the entire bus was filled and only two more people could squeeze on board and stand, that is not needless inconvenience. Also the bus driver is not a policeman if people on the bus are not cooperative.
Upper management has to set the rules and priorities. Complaint letters and compensation requests made at the guest relations desk at a resort or park, not at the front of the bus, will give valuable feedback to management. No employee may be forced to do anything that would result in disciplinary action, so drivers told that their first goal is to adhere to schedule will continue to pass by wheelchair guests.
[This message was edited by AllanJ on 04-07-01 at 01:09 PM.]
[This message was edited by AllanJ on 04-07-01 at 01:11 PM.]