DSLRuser
Age is a state of mind
- Joined
- Feb 28, 2009
+2
And I hope the mods take your advice on the deletion or title change of the thread.
Just lock it down. it will eventually float away into the distance like most flame wars do.
+2
And I hope the mods take your advice on the deletion or title change of the thread.
Just lock it down. it will eventually float away into the distance like most flame wars do.
Hello everyone.
My name is Rick Bourne. I am the owner and co-founder of Vacation Strategy LLC. There seems to be a lot of confusion over this incident and without pointing fingers, I would like to simply state the facts in an attempt to clear things up.
Can we get to the real question?
Is the view from tower 4 better than the view from tower 3?
kidding.
Hello everyone.
My name is Rick Bourne. I am the owner and co-founder of Vacation Strategy LLC. There seems to be a lot of confusion over this incident and without pointing fingers, I would like to simply state the facts in an attempt to clear things up.
Sincerely,
Rick Bourne
Vacation Strategy LLC
We wanted to thank everyone for their support and kind words over the last few days. We are amazed that people would take time out of their busy schedules to voice their opinions and support. Especially those who are not even our customers. Many Thanks
Sincerely,
Rick & Humaira Bourne and the entire team at VS
We wanted to thank everyone for their support and kind words over the last few days. We are amazed that people would take time out of their busy schedules to voice their opinions and support. Especially those who are not even our customers. Many Thanks
Sincerely,
Rick & Humaira Bourne and the entire team at VS
Rick,
I am apologizing for using the word scam. At the time and the way, I was treated on the phone when someone called from your company. Honestly yes, I thought that I had been scammed. I dont feel that you are scamming but your process has some kinks. I also feel that from reading your statement you have not been told the situation correctly. I will not go into further detail because I really want this too end. This whole situation could have been avoided if your employee did not hang the phone up on me. I was quoted a price paid my deposit then a phone call was made to me stating that the price was wrong. All I knew at the time was I had paid a deposit and now no reservation not to mention he told me that since it was so close to the date I would have to pay in full. Then the man told me the reservation had been cancelled and hung the phone up on me when I started to question the situation. I myself was very disappointed over how I was treated and how the transaction was handed and the way I was treated by the man on the phone. I was told it was because they quoted the wrong price. I do not feel now it was a fraud but at the time, I did and I apologize. How would you feel if you booked something over the internet, my credit card was charged? Now Im getting a phone call stating that they quoted the room wrong and needed full payment then when I was questioning why was told no forget the reservation and was hung up on?
11/28/2012 VACATION STRATEGY LLC
WINDERMERE
Purchase Date: 11/28/12
Category: Hotels/Motels
This is from my credit card statement and going through my statement, I was wrong I have not received my monies back from your company.
OMG!!! WTH?? SO much for apologizing.... Please change the title of this thread. You can't just start a new thread and think this is ok. You have now left people to believe that they took your money.
Here is the letter I received, Notice 24 hour hold. Next I am going to send my receipt
Great News Darryl!
We found your requested dates! We placed a temporary 24 hour hold on your villa, so if you want it, please use the link below to pay your initial deposit.
--------------------------------------------------------------------------------
Quote & Rental Agreement
for Darryl Frasier
quoting a 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek
checking in 12/20/2012 for 7 nights
Hello Darryl,
Thank you for allowing us the opportunity to quote on your vacation. At this time we show availability and are happy to offer you a total price of $ 625.00 which includes all taxes and fees. This is a savings of 30 to 50% from Wyndham's Extra Holidays, Orbitz, Expedia or Travelocity prices. We believe our prices to be the lowest available. However, if you find a better advertised offer we will match it with our Best Price Guarantee.
Helpful Links
See why our prices are so low and the top 6 reasons our clients love us!
View the floor plan and layout of the villa and the unit information
Watch our resort video and the resort location map
More resort information
See what our guests are saying about us
Are You Ready to Book?
Inventory is limited and constantly changing. If you want to secure this reservation... Review our rental agreement below and then pay the $ 150.00 deposit http://vacationstrategy.com/deposit/150-deposit/
Vacation Rental Agreement
Vacation Strategy LLC., agrees to hold this reservation for Darryl Frasier upon payment of the initial deposit of $ 150.00. For your convenience we accept Visa, MasterCard and Discover.
The Final Balance Due
The final balance of $ 475.00 will not be due until you receive an email confirmation with the reservation in your name from Wyndham. This will typically occur within 20 to 50 days prior to your check-in date of 12/20/2012.
Our No-Risk Refund or Credit Cancellation Policy
At Vacation Strategy, our goal is to develop long term relationships with our clients. We want you to have peace-of-mind when booking with us. We understand things come up unexpectedly and would not want you to experience any financial loss due to these unforeseen circumstances.
You may cancel this agreement at any time for any reason.
Simply notify us at least 20 days before the check-in date and receive a full refund except your initial $ 150.00 deposit which will be credited in full towards your future rental with us. If you have to cancel within the 20 days from check-in period, we will credit the entire amount of $ 625.00 towards your future rental with us.
Guest and all members of his/her party agree to take good care of the property during their stay and to abide by the rules and regulations of the resort.
Feel free to contact us if you have any questions, concerns or comments. We will be delighted to assist you!
Sincerely,
Humaira Bourne
& Rick Bourne
Vacation Strategy, LLC.
5081 Beach River Rd
Windermere, Florida USA 34786
www.VacationStrategy.com
www.BonnetCreek.info
quotes@vacationstrategy.com email
(888) 832-4223 Phone
(214) 593-4387 Fax
Here is my receipt. I did not recieve any monies back yet and no reservation so where am I wrong? What am I missing. I am sure all this information will look familiar too some.
Vacation Strategy LLC Customer Receipt/Purchase Confirmation
Travel
x
Humaira Sidat-Bourne <payments@vacationstrategy.com>
Nov 28 (8 days ago)
this had our name and address
Thank you for your order!
Order Information
Merchant:
Vacation Strategy LLC
Description:
for Darryl Frasier 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights
--------------------------------------------------------------------------------
Item
Description
Qty
Taxable
Unit Price
Item Total
depo150
$150 Reservation Deposit
1
N
US $150.00
US $150.00
Initial Reservation Deposit
--------------------------------------------------------------------------------
Total:
US $150.00
Visa
Date/Time:
28-Nov-2012 18:24:52 EST
Transaction ID:
4819998307
Im really tired of this too. VS stated that it was on a24 hour hold I paid it asap. I still did not get my deposit back and have no reservation. I must really not understand how the process works. I know I started this thread but I am getting the impression that I am not telling the truth and I am....Ok. So you think that the room should have been held for the full 24 hours and you are saying that it wasn't. I get it, but it is now a moot point. The bigger issue is that you have stated that your credit card was charged and that they still have not returned your money. The receipt that you received via email is an auto reply. It was generated before your card actually would have been processed. They have said that the transaction was voided before it was processed. That means that they will not need to refund money. Sharing the receipt for VS doesn't matter. What is on your cc statement does. But, please, do not share that just to make a point.
All we care about is that you have not been wrongly financially cheated and that you have a great trip.
And with that, I say, please just end the madness...
All we care about is that you have not been wrongly financially cheated and that you have a great trip.
And with that, I say, please just end the madness...