Urgent Advice Req'd!!---& Finally!!

[wilma-bride]

Ed, this must be a terribly difficult time for your family. I really hope you get it sorted and your trip to Disney comes into fruition. It is awful that a so-called professional company would treat people like this and I certainly hope they either come through with the tickets (although, personally, I would still be inclined to take action for all the stress/worry they have caused you these last few days) or you are able to get your money back in full and book elsewhere.

Good luck with it and do keep us posted.

 

[FizzyPop]

Wow Ed....I hope you get this sorted. I cant imagine the stress you and your family are going through at the moment.

 

[CarolynU]

This is quite the most awful situation I have ever read about. You must be frantic with worry. You must be able to take some sort of legal action against them, but as others have said presumably not until they have failed to give you what you have paid for, but I'm no expert. Best of luck with this dreadful company.
Carolyn

 

[jdybnsn]

Hi - sorry to hear about your terrible situation - can I recommend that you log onto to this holiday review site - they have a solicitor to hand specialising in travel cases, that will give you FREE advice (it doesn't cost anything to become a member of the site but you must be a member to get advice I think- ) :

http://www.holidaytruths.co.uk/

relevant page;

http://www.holidaytruths.co.uk/viewtopic.php?t=57959

Good luck - I hope you get it sorted

 

[Lisash]

I'm so sorry for you. How absolutely awful. I hope you manage to get the situation resolved very soon. Another website you could try is holidaytravelwatch.net. I know a couple of people who have turned to them after holidays from hell and got good advice & assistance. Good luck and let us know how you get on.

 

[Scottish-Helen]

This must be so terrible and stressful for you, I hope you get it resolved soon.

Working in industry myself I know that mistakes do happen but that is up to the agency to sort out even if they have to write off money by doing so. I'm not sure what all the official rules are though.

Fingers crossed you will get it all sorted ASAP.

 

[sandshal]

Mr Ed,

I really sympathise with you - my problems with Virgin fade into insignificance on this one !!!!!!!!!! Good luck - hope you get it sorted.

 

[Cyrano]

Hope this works out for you

 

[Mr Ed]

Argggghhhh!

Hello everyone. Thank you all ever so much for you advice(absolutely fabulous) and your brilliant support! I am having the worst, most stressful weekend!! I thought I was a big tough fella, but must admit I'm feeling very emotional and close to tears!

Latest update...

No return calls yesterday, followed all advice and sent emails to loads of different agencies (hope they come through for me tomorrow)? Tried phoning again today but no contact made, so messages left. Read loads of legal stuff, ABTA code of contact etc. This made me feel a little better! Contacted credit card company and they were great (Virgin). The money is safe!! As is any money spend on Cirque du Soleil/Discovery Cove/Disney tickets etc. etc. Even before this we had decided we were/are going to Florida by hook or crook!!!!!

My darling, stressed out wife then search out some alternative deals and reasonable in the circumstances, though we might go completely daft and go for 21 nights instead of 17!!!

I spent the night typing out a detailed time line log of events/calls etc and have sent a second email to all agencies (ABTA/ATOL/Trading Standards/Teletext) containing the log.

Then, at 21:10!!! He calls.. the manager!! Asks if I can change dates. I said I couldn't in case it put me in breech of contract and that I'd been read about his responsibilities at ABTA member etc. I said I wanted the original itinerary and expressed all my concerns, frustrations etc etc and said as close as possible to original plan and compensation. I think he agreed (heads gone) and he is to call me around lunch tomorrow!! Hopefully after numerous calls from ABTA/ATOL et al??

Believe it or not I also broke a bone in my writing hand on Friday so I have some physical pain too! Thank god this weekend is nearly over!

Whatever the outcome, all this just confirms again what a fantastic site this is. I'll keep u all posted!

Ed (must be mad but very nearly smiling)!!!!

 

[magentadreamer]

Hugs to you and Mrs Ed. I know I'd be crying if any thing went wrong with my trip.

I really hope it all gets sorted out tomorrow for you.

 

[Netty]

Ed sending you and your wife
hope you get this mess sorted.

 

[Amyrlin]

Ed I hope this works out for you, companies should not act in this way, and if a mistake is made they should talk to you to sort it out. This is very unprofessional, but at least they look like they are trying and virgin have said the money is safe.

 

[Mr Ed]

Fingers crossed! Today has to be my day??
Went on the Delta website (who the flights were supposed to be with) and guess what... There is availability for the original dates and also dates either side, albeit for far more than the whole holiday originally cost! Does anyone know if, from a legal point of view, the travel agency is obliged to book these flights?

 

[carolfoy]

Hi Mr Ed, I've just caught up on your albeit terrible story, I wish you well and hope everything gets sorted today.
From a travel agents point of view the company you booked with aren't obliged to book those particular Delta flights but I can't see ANY reason why they shouldn't do it as a good will gesture. They ARE obliged to get you there within 'reasonable' limits on your original itinerary, ie they could probably legally get away with 24 hours either side of your original itinerary IF they can prove theres no alternative, so get a print off and therefore proof that those flights are available should they come back to you and say otherwise!
I hope it all sorts today,
much hugs
carol

 

[Mr Ed]

great Carol.. off to the printer I go!

 

[KayleeUK]

Fingers Crossed Mr Ed...keep us up to date

 

[Minniespal]

Keeping everything crossed for you that things work out well.

 

[disneyholic family]

i don't know what sort of holiday you booked or what was written in the fine print...
we don't book packages, but we do book our flights using our (idiot) travel agent.....this past summer he didn't make the bookings right away when i gave them to him (it was in january some time....he was so busy with everyone elses winter holidays that he pushed aside my summer ones which were no hurry and then forgot about them)....
when i checked with him again, he hadn't made them and the prices had gone up (duh)...so we had to pay more.....how very annoying....

i hope you at least get your trip......it would be terrible to have to pay for it and not get any trip at all....talk about adding insult to injury....

 

[Claire4dpins]

I have everything crossed for you that it all gets resolved today and that you have a few stress free days before a wonderful Christmas holiday!

Good luck!
Claire

 

[Merylj]

I`ve been following your story all weekend, I do hope everything works out well for you.
I wanted to add we`ve flown with Delta twice this year and never had a fuel surcharge.
Also have you contacted the people this company advertizes with? They need to be warned.
Have a truly fabulous time when you get there - you deserve it!