did they know it was his birthday and first trip?? I'm just wondering how they pick and chose to upgrade. I always wonder as I go on the endless conversations with the reservation people on the phone are they noting my reservation??? uggghhh .. I need some pixie dust this trip !!!
Yeah upgrades typically only happen because the resort is overbooked/rooms are taken out of inventory. They upgrade you because they don't have a room in the category you booked available when you check in and it's easier to put you in a better room category than move things around. Occasionally for really special occasions they might upgrade, but even then there's probably an inventory issue behind it. Birthdays and first trips aren't special enough (even together) to get you an upgrade out of the blue.