Oh no, I "get" that Subway is all about customizing the sandwich. But if you've never been, you might see a sandwich on TV and think "hey that sounds good". So you stop at Subway and order it. It must be really confusing when the person who works at the restaurant "doesn't know how" to make the sandwich on the sign behind him.
That is their perception. The commercial says "chicken teriyaki sub!" and shows a picture. That is the chicken teriyaki sub, right? You might be in a big hurry during your lunch break when you discover that it's not really.
I'm not saying that I want the meatball to always come with mozzarella and be "standard". Maybe I want cheddar today, too. But if someone's obviously having trouble choosing or doesn't "get" the concept, I don't think it would hurt to ask "Would you like the standard options on that?" I think a lot of them would say yes gladly if they're confused or not sure what they want.
Too funny. Join the DIS to read about WDW and get sucked into Subway.
Oh well, I'm here now! And next time I have a party, I'll be sure to post about what goes on a ham sandwich!