As someone who is looking to buy my first contract, I've encountered a lot of the negatives that Jim listed in terms of people who don't get back to you, are lax in communication, and generally seem to take a devil-may-care approach. You're right in that they do seem to have more/better contracts on offer but seriously, how long does it take to get an answer from a seller as to whether or not they like an offer? I waited 6 days on one offer and am waiting two so far on another. I know when I've sold things in the past, I want to know about offers ASAP and I get back to agents/buyers as soon as possible. I'm not sure how much of the problems I've been encountering have been sellers/Fidelity/both, but I do believe Fidelity has to do a better job of getting info to/from sellers at a faster pace.