You are looking for your first contract and have a bad taste in your mouth. Move on to another company/call your agent every morning/submit offers that are only good for 24-48 hours, in writing. If I were on my first contract and not hearing back I would move on. I have done 3 contracts with them and made at least 30 offers with them. This is my first problem and I have been dealing with them on and off for just about a year.
But in all seriousness, if you find them lacking professionalism are you really comfortable with them handling a 10-20 thousand dollar transaction? My advice is move on.
I think this is very sound advice.
The problems of doing business with Fidelity are pretty well known here, and even Fidelity fans will admit that you have to be willing to accept some things. I think most folks do business with Fidelity a) in the hope of getting a lower buy-in price, and/or b) Fidelity has a specific contract that fits their needs perfectly that they can't find elsewhere.
It should surprise noone that you have to be more patient, and you have to work a little harder doing business with this broker. That extra effort/patience is worth it to many for the possibility of getting a lower price.
I also think many prospective buyers could save themselves a lot of hassles by doing more of their own due diligence. It is not hard to find out what an owner paid, and what their original mortgage was on a DVC contract. If they are in arrears in either dues or payments, there might be a lien on file that would tip that off. If a contract is mired in some legal entanglement, that might be disclosed by public records checks. If there are potential problems evident, move on to another contract that doesn't have those risks.
The buyer could also question Fidelity specifically about issues like divorce, probate, bankruptcy, owing more than the sales proceeds will yield, etc, etc. Sure, the seller could have lied to Fidelity, but if you don't bother to ask the questions, whose bad is that?
Those extra steps take time and effort, but if you're buying from a pool where many contracts are distressed, doing some of your own work to try to identify potential problems is probably a sensible precaution.
I don't have any reservations about Fidelity's ability to handle transactions successfully, but I personally would not go through all the work above to buy a timeshare. A dream house, certainly -- but not a timeshare.