We are using Small world Vacations for our upcoming WDW/Western Fantasy Cruise May 2013. So far, we have been very pleased. Jo is very helpful and prompt. We also got a good onboard credit, better than most disney travel agencies. She also figured out how to give us all kinds of additional discounts for our WDW vacation. We would def use them again
Random question though, does anyone know is Small world does any "thank you" gift baskets for your stateroom upon arrival? thanks!
I have booked with Small World Vacations many times both for WDW and
DCL and have been very pleased. as for one person that said they called and received voice mail. I have had both happen, reach our agent and left messages. There have been times that I have spoken with our agent and due to what needed to be done spent a half hour on the phone with them, she did ask if I wanted her to call back but I had a lot of questions and figured being on the phone was easiest. Based on that one call I can see how people can call and get voice mail as I am sure they have many people that they spend a lot of time on the phone with.
I have never had a problem with our agent returning calls when I leave a message.
As for the thank you gift. I would think their onboard credit is their thank you gift for booking with them. I personally do not need more "stuff" to just have laying around the house when I get home and prefer the onboard credit so it is something I can use and enjoy during my cruise
I can say that some of the cruises we have rebooked onboard for a future date we also received an in room gift in addition to our onboard credit but not when it is a booking not done onboard. The gifts have ranged from flowers to toys for the kids. Those type of things are fine and the flowers brightened up the room without taking uncessary space in our luggage. The kids toys were well received and used
As with any business you may or may not mesh with the person you deal with, and I feel, it is unfair to judge the whole company based one one experience with one person. The very first time I used Small World I had an agent that wasn't the best for us, I later found out she is no longer with them, and someone on the boards recommended that I contact the owner. I did and she put us with a different agent that was amazing and we still use her when not using our DVC points even though we really don't need a
travel agent for Disney it doesn't cost any extra, I feel I am helping the economy, and she is the one on hold when discounts come out for WDW and we always get the onboard credit for the cruise that I wouldn't get if booking with DCL directly