MadeWithLego
Earning My Ears
- Joined
- Aug 3, 2015
I tried swapping the dessert for a side at Casey's Corner last night with no success. Cast member seemed quite confused when I said I thought it was a new thing we were able to do.
Unfortunately, I am becoming more and more convinced that Disney changed the rules already and updated the sales team, so they can sell people on the plan, but failed to adequately inform and train the CMs who actually work at QS locations. I wonder how things would have gone if you went ahead and ordered a side instead of dessert, paid the difference, and then brought the receipt to a concierge to inquire about the policy discrepancy. Of course, I doubt anyone really wants to be the test case for that and end up without a free dessert plus paying OOP for a snack!I tried swapping the dessert for a side at Casey's Corner last night with no success. Cast member seemed quite confused when I said I thought it was a new thing we were able to do.
Since the only supporting documentation you'd have is the 2016 brochure, I don't think you'd win that argument.Unfortunately, I am becoming more and more convinced that Disney changed the rules already and updated the sales team, so they can sell people on the plan, but failed to adequately inform and train the CMs who actually work at QS locations. I wonder how things would have gone if you went ahead and ordered a side instead of dessert, paid the difference, and then brought the receipt to a concierge to inquire about the policy discrepancy. Of course, I doubt anyone really wants to be the test case for that and end up without a free dessert plus paying OOP for a snack!
Not exactly in my case, as I have an e-mail from the sales and service team stating that the 2016 changes have been in effect since May and I will be able to substitute items on my trip. Personally, I don't want to have that argument in the first place and I can live with the rules being whatever they are (I would however appreciate certainty on what those rules are at this moment), but my case would be pretty good.Since the only supporting documentation you'd have is the 2016 brochure, I don't think you'd win that argument.
that reminds me ... when we ate at Columbia Harbor House, I casually mentioned that I didn't want the dessert and wished I could get something else .. more just sort of lamenting than requesting, if that makes sense. The CM offered me the option of getting bottled waters, which I had sort of forgotten about. we were hot and hungry, bordering on hangry. I wasn't worried about trying to swap anything at that point. LOL
at BoG, I asked specifically if I could get soup instead of cupcakes.
we also were able to trade 3 snacks for a CS meal at Everything Pop! ... but we were able to do that before the announcement, like 2 years ago.
Did they let you swap the dessert for soup when you asked at BOG?
we ate lunch at BoG earlier this month ... had no trouble swapping 2 cupcakes for 2 soups. That swap enabled our family to use only 3 credits instead of 4. HTH!
yes. I swapped two desserts for French Onion Soup. We ended up getting 2 of the roast beef sandwiches w/fries, with soup on the side. My 2 children and I shared all that and had plenty. DH chose something different, and got the cupcake for dessert ... it was harder to decide what cupcake we wanted than it was for the CM to make the swapDid they let you swap the dessert for soup when you asked at BOG?
yes. I swapped two desserts for French Onion Soup. We ended up getting 2 of the roast beef sandwiches w/fries, with soup on the side. My 2 children and I shared all that and had plenty. DH chose something different, and got the cupcake for dessert ... it was harder to decide what cupcake we wanted than it was for the CM to make the swap
as I stated earlier in this thread, I did not preorder.Did you pre order, or just go into the restaurant and order. I am wondering how it even works to pay for a quick service meal with a dining plan here. Couldn't we just order a soup, entree and drink and it would work if we preordered?
we also were able to trade 3 snacks for a CS meal at Everything Pop! ... but we were able to do that before the announcement, like 2 years ago.