Did anyone else notice his/her creditcard charges made on March 27/28 missing from their statement? They showed up for 7 days as being 'reserved' but the payments weren't finalized. I called to Shanghai several times and they stated that my payments were successful. My creditcard company says the payments were never finalized by Shanghai Disney Resort and that I haven't been charged? Anyone else noticed the same thing?
Did anyone else notice his/her creditcard charges made on March 27/28 missing from their statement? They showed up for 7 days as being 'reserved' but the payments weren't finalized. I called to Shanghai several times and they stated that my payments were successful. My creditcard company says the payments were never finalized by Shanghai Disney Resort and that I haven't been charged? Anyone else noticed the same thing?
Mines done the same thing I thought it was strange yesterday it was still pending now the money is back on my card. This is not good will have to call them eek
Yikes, will have to check mine!
I've just been chatting with SDL on live chat, and they have assured me that all my bookings are safe. I guess it's just taking some time for them to get through all the payments made in the mad rush. I may also call my bank to see if there's any hold-up on their end, just in case.
I've just been chatting with SDL on live chat, and they have assured me that all my bookings are safe. I guess it's just taking some time for them to get through all the payments made in the mad rush. I may also call my bank to see if there's any hold-up on their end, just in case.
Now in other exciting news...
I got my Opening Day ticket!!! Heard a rumour that there were some more available this morning, so went online to check (thinking of course that it would be too late), and there they were. The transaction went through and now waiting in 'My Tickets'.
Yep, I'm excited!
Thanks to those who checked! VISA told me they only have a maximum of 7 days to finalize a payment from the moment they pre-authorize your card in case of an online payment. If they haven't made the final charge by then the customer will need to authorize them again. I really hope they're still charging me (despite the 7 days) or that my bookings are at least safe. The SHDR-hotline just keeps telling me that my payments were successful...
I got an email confirmation right away.
I spoke to them on chat today they told me I must call immediately I called and spoke to a CM who had no idea what I was talking about, I asked for a manager the manager has checked and said everything is fine with my tickets they show as processed and paid on their system.
They asked if i received an email confirmation I didn't I printed it when I placed my order. Did anyone else get an email? They are emailing it to me they said it will take 3 days.
This is really strange they have no idea why the money is back on my card when their system shows paid and finalised.
Long story short, be careful with ShDLR trip planning, as they are literally breaking the ice on a monumental vacation resort destination. Are you willing to roll the dice...???
I spoke to them on chat today they told me I must call immediately I called and spoke to a CM who had no idea what I was talking about, I asked for a manager the manager has checked and said everything is fine with my tickets they show as processed and paid on their system.
They asked if i received an email confirmation I didn't I printed it when I placed my order. Did anyone else get an email? They are emailing it to me they said it will take 3 days.
This is really strange they have no idea why the money is back on my card when their system shows paid and finalised.
Shanghai is actually the second leg of my Asian adventure. Going to Tokyo and Tokyo Disney on our first leg.If I wasn't going to Opening Day, I'd give it a year to get all the bugs fixed before I bothered to go. For Opening Day, I'm willing to cope with a bit of chaos.
I'm sure you will have a very enjoyable trip in the end. Did you consider adding in Hong Kong while you're over there?
I got booking confirmations emailed immediately for the hotel bookings, but nothing for the tickets. I'm not too concerned about the tickets though - they're safely in my 'My Tickets' and I've printed them out ready to go!
Shanghai is actually the second leg of my Asian adventure. Going to Tokyo and Tokyo Disney on our first leg.
Did anyone else notice his/her creditcard charges made on March 27/28 missing from their statement? They showed up for 7 days as being 'reserved' but the payments weren't finalized. I called to Shanghai several times and they stated that my payments were successful. My creditcard company says the payments were never finalized by Shanghai Disney Resort and that I haven't been charged? Anyone else noticed the same thing?
Is there anyone here who booked tickets or hotels and whose credit card charge is still showing after a week?
Felix
Yes, all my charges from the 28th are still on hold, showing as 'authorisation only'.