r5moores
R5moores
- Joined
- Mar 14, 2005
Hi all-
Would any of you happen to know how to contact the manager of Saratoga Springs? We just came back from an 11 night stay and I am frustrated to say the least. We had numerous issues with our room with no resolution. I went to the front desk multiple times and called Maintenance as well. Some are not so big issues but all together made for an extremely frustrating experience.
Upon arrival we called and requested additional pillows and blankets. I rented a 2 bedroom and there were 8 of us. 6 adults and 2 kids. We called two additional times, 12:30 am being the third time, us being assured they were on their way. 7:30 am a stop to the front desk and we were advised they would send them right over. They arrived 11:30 am.
Room issues: Inside front door knob/handle fell off and the front plate that you need to scan your magic band continuously fell off causing issues getting inside the room
2nd bedroom- NONE of the drawers would open and I mean NONE. One was missing all its hardware. How that gets by with no one noticing is beyond me. The closet door was broken and hanging off its hinges, light bulbs burnt out, Tub spout loose and hanging out of the wall. Water would come out from BEHIND the spout instead of through the spout. The whole thing felt like it would fall off if it touched it. Not a good thing when you have two small children that take a bath. They had to shower them instead of giving them a bath since water sprayed all over coming out of the back of the faucet/spout.
Kitchen- Garbage disposal broken. Fridge- second rack completely fell and dumped all the food out of the fridge. Then the rack on the door completely cracked on both sides when I opened the fridge door a few days later and everything on the door came out, some bottles as well and broke on the floor. So had to clean the glass up.
Vacuum was broke, smelled like it was on fire when you plugged it in and tried to run it. The dryer took FOREVER to dry. I pulled the lint rack out and the dryer was filled inside under the lint rack. I stuck my hand down as much as I could and could pull out a handful of lint. Have no idea how long its been since that dryer was professionally done.
Living room……1 drawer worked the other was stuck. The HDMI cable was literally melted into the dvd player.
Main bedroom- ALL drawers stuck. Could not get one to open. My husband is a big guy and could not pry them open. I’m still not understanding how ALL drawers but one in the whole place was sealed closed. Drain in the main bedroom was clogged nothing went down. The jetted tub had black mold around EVERY jet. Literally black around every jet. The shower in the main bathroom had mold, lots of it. Above the mirror in the main bathroom there was a spray of dead bugs on the ceiling. I understand its Florida and there are bugs, but I would expect live bugs not a spray of dead bugs above the mirror. NO WAY housekeeping didn’t see them. Both fans in the main bathroom looked like they had fur growing on them. Looked like Chewbacca and Fozzy bear coming out of the vents.
I went to the front desk to complain. Housekeeping was sent over. We came back to the room. The front inside door knob was fixed and hardware was put onto the drawer in the 2nd bedroom and that drawer was fixed and the drain worked. That was it. None of the other drawers worked. We got in late so I went back down the next day. I advised what was not fixed and I was told maintenance would be sent over. A lady from maintenance came by. She said she came the day before and why did we call again. She really did act like we were bothering her. I told her none of the other drawers worked etc. told her about the fridge. All she wanted to know is if we had her red screwdriver, she thought she left it in the room the day before. We told her we didn’t see any screwdriver and she acted like we stole it. Like I need her red screwdriver. She then sits on the floor, takes one of our towels and wraps it around each handle and puts both of her legs braced against the bureau and pulls to shimmy the drawers loose and then said that’s all you had to do. I wouldn’t think to wrap a towel around each handle on the bureau, sit on the floor and brace my feet on the furniture and pull. That’s not something I should HAVE to do. She then goes to the fridge and pulls out the bottom shelves a little and rests the rack on it. That was her way of fixing the fridge. At that point the shelf on the door hadn’t broken yet.
Housekeeping never came to fix any of the cleaning issues. Never even came during the whole 12 days to clean. Both times we got up, on the 4th and 8th day and there was a basked waiting outside my door. I figured she put it there and would come back. NOPE…..NOTHING. I called and was told they would come the next day. And guess what NOTHING. Went to the front desk…..told me sorry for the inconvenience and that they could load 1 fast pass for everyone in my party due to having to come down some many times with no resolution.
UMM>. I don’t want your fast pass…..People can get a free fast pass for complaining about nothing in a park. I want you to CLEAN my room and fix everything.
I then called DVC member services to see if they could do anything the agent transferred me over to her supervisor based on all the issues. The supervisor put me on hold to call over to the resort. The call was disconnected while I was waiting. While I was calling back, they left a Voicemail for me stating she had spoken to the resort and a maintenance manager would be calling me right back. Wanna guess what happened……NO CALL. Nothing. I finally gave up with two days left of our 12 day trip trying to get anything resolved while on site. I wasn’t going to waste anymore of my vacation time, calling or visiting the front desk. I think I did enough of both.
Also as a side note, the sofa looked like it came from a frat house. The cushions literally pointed downwards. They were in such bad shape. Felt like there was no stuffing in the center of them. Same thing with the cushion that is on the banquet. It had more stains then a crime scene. Sometimes they just need to replace things that are that worn out and not wait for a refurbishment.
I’d like to send a written complaint to the manager of Saratoga Springs and have it dealt with. I used a lot of points (405) for this crap room and I need a resolution.
Sorry for the long post. Once I got started I just needed to vent it out. I have NEVER had a room this bad. This is supposed to be your “home” away from home. I can tell you MY home doesn’t look like this. This was no better than a 2 star hotel. I’ve stayed here before but have never had a room this bad. This was room 1135 in Congress park.
Thanks!
Would any of you happen to know how to contact the manager of Saratoga Springs? We just came back from an 11 night stay and I am frustrated to say the least. We had numerous issues with our room with no resolution. I went to the front desk multiple times and called Maintenance as well. Some are not so big issues but all together made for an extremely frustrating experience.
Upon arrival we called and requested additional pillows and blankets. I rented a 2 bedroom and there were 8 of us. 6 adults and 2 kids. We called two additional times, 12:30 am being the third time, us being assured they were on their way. 7:30 am a stop to the front desk and we were advised they would send them right over. They arrived 11:30 am.
Room issues: Inside front door knob/handle fell off and the front plate that you need to scan your magic band continuously fell off causing issues getting inside the room
2nd bedroom- NONE of the drawers would open and I mean NONE. One was missing all its hardware. How that gets by with no one noticing is beyond me. The closet door was broken and hanging off its hinges, light bulbs burnt out, Tub spout loose and hanging out of the wall. Water would come out from BEHIND the spout instead of through the spout. The whole thing felt like it would fall off if it touched it. Not a good thing when you have two small children that take a bath. They had to shower them instead of giving them a bath since water sprayed all over coming out of the back of the faucet/spout.
Kitchen- Garbage disposal broken. Fridge- second rack completely fell and dumped all the food out of the fridge. Then the rack on the door completely cracked on both sides when I opened the fridge door a few days later and everything on the door came out, some bottles as well and broke on the floor. So had to clean the glass up.
Vacuum was broke, smelled like it was on fire when you plugged it in and tried to run it. The dryer took FOREVER to dry. I pulled the lint rack out and the dryer was filled inside under the lint rack. I stuck my hand down as much as I could and could pull out a handful of lint. Have no idea how long its been since that dryer was professionally done.
Living room……1 drawer worked the other was stuck. The HDMI cable was literally melted into the dvd player.
Main bedroom- ALL drawers stuck. Could not get one to open. My husband is a big guy and could not pry them open. I’m still not understanding how ALL drawers but one in the whole place was sealed closed. Drain in the main bedroom was clogged nothing went down. The jetted tub had black mold around EVERY jet. Literally black around every jet. The shower in the main bathroom had mold, lots of it. Above the mirror in the main bathroom there was a spray of dead bugs on the ceiling. I understand its Florida and there are bugs, but I would expect live bugs not a spray of dead bugs above the mirror. NO WAY housekeeping didn’t see them. Both fans in the main bathroom looked like they had fur growing on them. Looked like Chewbacca and Fozzy bear coming out of the vents.
I went to the front desk to complain. Housekeeping was sent over. We came back to the room. The front inside door knob was fixed and hardware was put onto the drawer in the 2nd bedroom and that drawer was fixed and the drain worked. That was it. None of the other drawers worked. We got in late so I went back down the next day. I advised what was not fixed and I was told maintenance would be sent over. A lady from maintenance came by. She said she came the day before and why did we call again. She really did act like we were bothering her. I told her none of the other drawers worked etc. told her about the fridge. All she wanted to know is if we had her red screwdriver, she thought she left it in the room the day before. We told her we didn’t see any screwdriver and she acted like we stole it. Like I need her red screwdriver. She then sits on the floor, takes one of our towels and wraps it around each handle and puts both of her legs braced against the bureau and pulls to shimmy the drawers loose and then said that’s all you had to do. I wouldn’t think to wrap a towel around each handle on the bureau, sit on the floor and brace my feet on the furniture and pull. That’s not something I should HAVE to do. She then goes to the fridge and pulls out the bottom shelves a little and rests the rack on it. That was her way of fixing the fridge. At that point the shelf on the door hadn’t broken yet.
Housekeeping never came to fix any of the cleaning issues. Never even came during the whole 12 days to clean. Both times we got up, on the 4th and 8th day and there was a basked waiting outside my door. I figured she put it there and would come back. NOPE…..NOTHING. I called and was told they would come the next day. And guess what NOTHING. Went to the front desk…..told me sorry for the inconvenience and that they could load 1 fast pass for everyone in my party due to having to come down some many times with no resolution.
UMM>. I don’t want your fast pass…..People can get a free fast pass for complaining about nothing in a park. I want you to CLEAN my room and fix everything.
I then called DVC member services to see if they could do anything the agent transferred me over to her supervisor based on all the issues. The supervisor put me on hold to call over to the resort. The call was disconnected while I was waiting. While I was calling back, they left a Voicemail for me stating she had spoken to the resort and a maintenance manager would be calling me right back. Wanna guess what happened……NO CALL. Nothing. I finally gave up with two days left of our 12 day trip trying to get anything resolved while on site. I wasn’t going to waste anymore of my vacation time, calling or visiting the front desk. I think I did enough of both.
Also as a side note, the sofa looked like it came from a frat house. The cushions literally pointed downwards. They were in such bad shape. Felt like there was no stuffing in the center of them. Same thing with the cushion that is on the banquet. It had more stains then a crime scene. Sometimes they just need to replace things that are that worn out and not wait for a refurbishment.
I’d like to send a written complaint to the manager of Saratoga Springs and have it dealt with. I used a lot of points (405) for this crap room and I need a resolution.
Sorry for the long post. Once I got started I just needed to vent it out. I have NEVER had a room this bad. This is supposed to be your “home” away from home. I can tell you MY home doesn’t look like this. This was no better than a 2 star hotel. I’ve stayed here before but have never had a room this bad. This was room 1135 in Congress park.
Thanks!