This happens at offsite places too so I wouldn't be carrying on about Disney stuff. We booked and paid for a king size bed room at an offsite place. We didn't check in when we arrived in Kissimmee since this hotel will NOT check you in until after 3:00 so we went to Epcot and stayed until just before Illuminations. When we got to the hotel, we were told all the king bed rooms were gone. We were stuck with a queen size bed but we were refunded the different in the price.