We just got back from a Disney vacation and had a one-night reservation at Pop Century after our cruise on the Disney Fantasy. A Preferred room was booked and paid for months ahead but when we checked in we were told that our room was in the 90's building. I asked when that became "preferred" and did not get a direct answer - just a repeat that "our" room was 9336. I continued to press about where the preferred rooms were since that's what I booked, and finally got a mumbled "I guess that's what the note on your file means". She then told us we had been "downgraded" and she would have to refund the difference on the card used to book !!!!! We were not going to be given a preferred room even if we waited, so we took the refund but I was not happy about it. The room we had was a long way out (annoying with all our cruise luggage!) and it was not an enjoyable stay. Has this happened to others? Is there anything I could have done rather than just accept this? After this experience, I think we're done with the Value resorts (no available parking, chaotic food court, minimal storage space in the rooms with the refridge addition) but I was very disappointed in getting a downgrade like this.