Well snooty is a nice way of saying it! I called yesterday to make sure they would take returns before I drove the 25 minutes up there, and the woman assured me they do and was very polite. Well today I walk in there and the man behind the counter rolls his eyes at me as soon as he saw me walking in with the box. So I stroll up to the counter and I say to him, I called yesterday and I understand you do VB returns here. He smirked and said we don't like to do online returns and then just looked at me with his eyebrow raised. I said well but you do take them right? Big sigh and long pause from him. Then with an irritated voice he says well it depends on what it is. SO he opens my box and rips my tissue paper which was still intact with the little VB sticker and says no, no way, we dont stock that color, forget it and shoves the box back at me. He was rude to say the least. I said well I called here yesterday and they told me they would take back my return. He said well yeah we say that but im not taking that back and just basically shooed me away. Ive never been treated so rudely. Anyway, im glad to get that off my chest. Trying to let it go now and not let these little things bother me.