After literally 6 hours on the phone (5 hours and 45 minutes of that on hold), I was informed that two CMs in a row had screwed up our family's reservations. How hard is it to put seven people in three rooms? My son was in two different rooms, but apparently not "really" in either room so I couldn't book ME. What a fiasco. And there is simply NO excuse for an hour and a half wait time on a Sunday night.