Really Disney? How hard is it to put 7 people in three rooms?

Discussion in 'Disney Resorts' started by lorenni, Jan 6, 2013.

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  1. minnie mum

    minnie mum Unapologetic Disney Fan(atic)

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    And also try to understand that there is a difference between providing an explanation and making excuses. The first will hopefully allow you to see WHY something happened, not necessarily that it SHOULD have happened.
     
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  3. maxiesmom

    maxiesmom The Mean Squinty Eye Works

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    :thumbsup2

    No one has argued that you expected to much by wanting your phone call answered in a prompt manner. Posters have just tried to explain why the waits are so long right now. No one is making excuses. The whole thing is a mess!

    Disney doesn't need to hire more people to man the phones. They need to get their web site up and running efficiently. I honestly think the average 10 year old could do a better job!
     
  4. Sparkly

    Sparkly Starlight, starbright...

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    No offense OP, but calling us rude whilst having a attitude yourself doesn't really help your cause..
     
  5. alecshawn

    alecshawn WDW Fanatic

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    Exactly!!!! Some folks like to complain...whine or whatever...but they dont like to hear responses they dont agree with. Im not suggesting the OP was whining....but she was certainly complaining and imho had a bad attitude to begin with. Nothing personal, she may be a wonderful person...but the initial post was just sarcastic and well....cantankerous.
    Note: for the past 2 days...WDW site seems to be fine..i see my ressie...and it has all the info i expect.
     
  6. lorenni

    lorenni DIS Veteran

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    I was looking to vent and I absolutely should not have done it here - lesson learned.

    The mistakes made by the CMs made it impossible for me to fix this issue on the website and with the date of our trip so close I pretty much had no option but to deal with the phone lines, repeatedly. Given the circumstances and the poor customer service by Disney - and that's not even counting the wait times - a bit of a "bad attitude" seemed perfectly reasonable at the time.

    Thanks everyone for your comments.
     
  7. Robbi

    Robbi DIS Veteran

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    OP, here's the link to Disney World guest comments. If I were in your position, I'd send an email. Not only might it help you but others as well.
    Sorry you had to deal with so many clueless phone cast members.
    http://disneyworld.disney.go.com/contact/
     
  8. nuge67

    nuge67 Mouseketeer

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    Seems like you like to whine and complain about other people all the time on here, guess you are not happy in your life.

    This is Disney, say something nice and productive or say nothing

    WOW
     
  9. thornton0511

    thornton0511 DIS Veteran

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    I agree:)
     
  10. parith1114

    parith1114 DIS Veteran

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    Amen! I am so tired of the terrible attitudes if someones post is not flattering to Disney. The fact is we are all Disney fans, but they aren't always right, and they certainly make mistakes.

    I checked in on Jan. 2 at CSR to find out my HUSBAND wasn't on my reservation. It was our "familymoon." It took over two hours to get it all straightened out. The mistake was made by Disney reservations. I had made a change, verified it, corrected her, verified it again, and they still got it wrong. I'm sure someone will let me know that since I made a change it was my fault. The reality is that this multi million dollar company needs to invest in a really good IT team!
     
  11. minnie mum

    minnie mum Unapologetic Disney Fan(atic)

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    I'm afraid that I will have to correct you. This is not Disney. This is a website forum. There are written rules of conduct for posting on this forum. And you are not a moderator. Please let the moderators do their job and enforce their rules, and you do.... whatever it is you do when you aren't trying to be confrontational. Or say nothing.

    DOUBLE WOW
     
  12. alecshawn

    alecshawn WDW Fanatic

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    :rotfl:
    Get a load of this guy/gal....And just to let you know...Its just the opposite...I am EXTREMELY happy in life..After all, I got a wife, 2 wonderful kids..great job(firefighter) and served my nation in the military in afghanistan for 1.8 years..You see, after that..you realize that folks here really dont have anything to complain about...especially concerning a VACATION...which to many over the world...those people cant even comprehend what WDW is like...they cant even imagine it. So yes, i like to point out the absurdity of someone having an issue with their "room view" for example... cause really..i mean really.
    Im glad you used me as a"quote" you gave me this platform to point out your folly and wish you the best. :)
     
  13. CanadianGuy

    CanadianGuy <font color=green><br><br><font color=blue>Me and Moderator

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    I am a moderator here there are posting rules. None of them say you can't express unhappiness about Disney.

    I express that sentiment all the time as I have about Fp+, the new resort TV system or anything else that I find doesn't meet Mr expectations.

    The problems arise when posters try to explain why something may happen if offer what they genuinely believe are helpful suggestions..

    Then all heck breaks loose. People get nasty and call each other names, make ridiculous "helpful suggestions" and threads which could have been constructive like this one... Get closed.

    You don't have to say nice stuff, but you must be respectful to each other. Try it sometime.

    We are done here.

    /I'm on vacation right now but have bookmarked this thread for infractions when I get home. Perhaps we moderators share some blame in not being mean enough.. I don't know...
     
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