OK, much like Hobbs above, I have read all 207 pages of this! Now I need a vacation before my vacation! We check in Feb 23 and check out March 1. Here is what I have learned: 1. Use Venomhatch's fax template and hope for because Venomhatch seems to know what's up and is most wonderful! 2. We will be in AB (there are 6 of us, DH, Mom, DS 10, DS 5, DS 1 and myself), and we are books for garden view (not that I really care btw). 3. Andre has way too much time on his hands, but man, am I thankful! And jealous that he lives in the UK!! So, now come the questions. When I do the fax, I should mentioned we are booked for garden view but I really don't care what view I have? I have just recently injured my knee and can't do stairs, so first floor is a must. Close would be nice too, not sure how much I'll really be able to walk, but I'm a trooper! I'm not looking for a bump up in category to preferred, but I was thinking maybe bld 16 on the end closest to bld 14? Would it be OK to ask for that? Or just leave it up to chance? We will also need a pack n play. I would request that on the fax as well, right? Also, I think I did the online check in and just put my only request as a ground floor, but I'm not sure it went through. Who knows... I'll end up in all the lines when I get there, that's just my luck!