I just wanted to share our experience that happened last fall. It was to be our first time on the Dream (4 days Bahamas). We had just spent several awesome days at WDW parks and we stayed at the POP Century.
The night before the cruise, we ate at the POP Century food court. My son specifically had the fried chicken and I had pizza. He was fine until about six am the morning of the cruise. He was vomiting and had diarreah. I was freaking out but so very worried about my child's health. I immediately called my insurance company (ALLIANZ), and
DCL.
As my son's conditioned wasn't looking good, he was lethargic and sleepy and was still vomitting intermittently. He could barely get out of bed. I made the decision to fly back home and re-do the cruise when he was better. We don't have a lot of money, but like you, I also saved for a long time for the cruise, but I just wanted my son to get well. What's the use of getting on the ship and your child is sick?
DLC came to the POP and asked us both questions about how my son's suddenly became so sick. DCL personnel decided that we should be placed on private car and ride to Port Canaveral. Once at at the port, my son was assesed by the ship's medical team and we were denied boarding. I was ok with this, because I just wanted to return home at get my child better - and he agreed as well.
Because of the insurance that I purchased with my
Disney Cruise, we were given a cruise credit to cruise whenever and wherever Disney sailed to. DCL picked up the taxi cab back to MCO and picked up the hotel tab for our overnight stay at the Hyatt MCO (Great Hotel!!!).
However, I did have to pay out of my own pocket extra money ($500) to purchase new returning flight tickets for us both.
In the end, Allianz reimbursed me for the $500. In two months, we set sail on the Dream. The only costs that I had to include for our I will however look into purchasing extended travel insurance or just see how much more it covers us in such a situation like we had last September.
I sure wish you and your child all the best and that you both get to sail on your Disney cruise very soon. ~redenvelope
Pop Century 2012, Sheraton Vistana 2011, Sheraton Vistana 2006, All Star Sports 1986
Future Cruise: Disney Dream April 2013 Bahamas