Worse than an ADR going poof, yesterday I found availability for BCV (we are DVC and have SSR booked for 3 nights for F&W). I called in and they saw the availability and borrowed some of my 2016 points to make the switch and got an error message. They put me on hold forever and after a 50 minute phone call they said I could hang up and that they would get it booked but there was some system issue. She said I'd get e-mail confirmation and assured me they had the BCV room held for me. Several hours later I go on the DVC site and see my borrowed points were back in 2016 and I still was booked at SSR. I called back and was told 'sorry, no BCV available and nothing in your notes about them working on switching you to BCV'. Still I keep checking but no luck. I am just shocked that, yesterday, the lady assured me we had the BCV room and nobody thought they should contact me to tell me 'oops, no you don't have it'. My thoughts are: Disney makes us do all this planning (ADRs, FP+, DVC members need to book between 7-11 months out now or there's limited availability) then Disney needs to get it together and make all this technical stuff work properly and efficiently.