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Not so Good Thing I Learned at Apple Store

Discussion in 'Budget Board' started by Belle & Ariel, Dec 10, 2012.

  1. dsanner106

    dsanner106 DIS Veteran

    Apr 3, 2003
    No doubt you got ahold of a new or lesser trained person at the apple store, they should know better than to think apple would start the warranty when sending to an authorized location. I would also point out the in no way does apple consider best buy to be a competitor selling their product, in fact apple could never handle the retail sales of their full volume and rely on resellers to get the product in all areas of the country.

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  3. Praying Colonel

    Praying Colonel DIS Veteran

    Aug 16, 2004
    Reminds me of this:

    --Dr. Sheldon Cooper, explaining to Penny why he's temporarily working at the Cheesecake Factory, "The Big Bang Theory"
  4. Deb & Bill

    Deb & Bill DVC-Trivia Contest, Apr-2006: Honorable Mention

    Mar 20, 2000
    You can do all of this online at the Apple site. Just register your equipment. And if you have a problem, you enter the information into the system and they tell you if they will replace it or not. Had the same problem with my husband's IPod Nano. The on/off button broke. They sent a new one, we sent the old one to them at no cost to us.
  5. timmac

    timmac DIS Veteran

    Jul 18, 2007
    Apologize if this has already been mentioned, but in my experience (at least once I've done this successfully), if you register the Apple product online, you'll note--at least initially--that the warranty expiration isn't right. There's a process where you can upload a copy of your purchase receipt, and they will update the date and timeframe of your warranty. Do this first, then visit the "genius" bar.

    ETA: I should have said "sometimes warranty expiration isn't right".
  6. huskies90

    huskies90 DIS Veteran

    Oct 28, 2004
    LOL. I thought of the same quote when I saw this thread. I was gonna post the youtube clip...Oh well, here it is anyway if anyone wants it. Big Bang = very funny show!!

  7. disneymom2003

    disneymom2003 DIS Veteran

    Jul 10, 2008
    My son worked at an Apple store for 6 years. He used to tell me about people who came assuming he was an idiot or demanding someone fix something right now. Do you think he did not realize that? He was actually very knowledgable and willing to help. The store be worked At and actually all Apple stores I have been in have employees of all ages. So the comment inferring they are stupid is wrong. I realize this is a messAge board and vent is normal. How unfair to bash all because one was wrong or not knowledgable about a product. By the way not all Apple employees are "geniuses" The geniuses work at the back bar and only repair computers. You have to have an appointment to see them
  8. SMD

    SMD DIS Veteran

    Feb 15, 2004
    I'm sure there are lots of hard workers at the Apple Store, just as I'm sure there are many who mean well, but still dispense incorrect advice. I also know this is not unique to the Apple Store. But in my personal experience, they seem to have an epidemic of employees (and yes, even Genius Bar employees) who fit the descriptions provided by previous posters.

    For example, my iPod stopped working, and a genius (I had an appointment) told me I took my headphones out of the jack too many times and voided my warranty. The manager agreed. I drove to another Apple store, there was an opening at the bar, and they replaced my iPod, no questions asked.

    Another time, my laptop stopped working, and a genius told me I used non-compatible RAM and voided Apple Care. I pointed out that it was that very Apple Store that sold and installed the RAM. He stuck to his guns, and took out the RAM and told me all these BS non-technical terms that he made up. Bottom line, they did honor Apple Care, but how many people would not have known he was full of it when he started making up terms to describe the issue?
  9. timmac

    timmac DIS Veteran

    Jul 18, 2007
    Like anywhere, some employees are better than others, more or less knowledgable, more or less helpful, even just simply more or less rude.

    It's important to always keep in mind that, although Apple is sometimes viewed as having ethereal qualities, particularly when it comes to customer care (and I'll happily say they are usually very good), they are still a business with financial incentive to avoid repairing/replacing things when
    they can. Sometimes the end goal of making a profit means edging to the side of making a happy customer (who will hopefully offer repeat business),
    other times it simply means avoiding expenditure any way possible.

    Apple's big specialty, and a large driving force of their success, is that they usually do a very good job of making customers feel like they go above and beyond, and that they offer an overall good value for the purchase. Notice I say "feel like"; how much of it is real vs just a bit of show, is not always clear. Some subtle psychological trickery has been reported in their training materials:
  10. acourtwdw

    acourtwdw DIS Veteran

    Aug 3, 2006
    If the OP had taken the product back to the Best Buy where the purchase was made, the product would have been fixed or replaced under Apples warranty per the agreement that BBY has with Apple.
  11. andysomma1

    andysomma1 Mouseketeer

    Mar 28, 2012

  12. dfchelbay

    dfchelbay DIS Veteran

    Sep 7, 2008
    How dare you! :rotfl2:
  13. Axel

    Axel awww, coffee, no.

    Jul 3, 2006
    Outside of my iPod (which I only have because they've kind of cornered the market on portable music), I don't buy Apple products.

    They're just too darn expensive and I don't know how so many of my college friends have Apple-this and Apple-that (OK, I know how a few of them have it, and it's because mom and dad have deep pockets).

    I have an Acer that works just fine, even runs Photoshop and a whole slew of other "fancy" software. I pad around $300 for it when my cousin's Macbook with comparable hardware cost close to $1500.

    Maybe I'm just not hip to my generation, but I'll always be a PC/Android person. I know too many people with complaints about poor service for too much money with Apple.
  14. theworldneedscolor

    theworldneedscolor DIS Veteran

    May 19, 2012
    I am also disappointed in Apple. We decided not to extend our warranty on my iPod Classic. About a month later, the head phone jack broke. Should be a cheap and easy fix, right? Well, they want to charge me $200!!! No thanks, I'll take my business else where...
  15. mieuxmew

    mieuxmew DIS Veteran

    Feb 14, 2010
    I purchased iTouches for my kids on Black Friday last year from Amazon as Christmas presents. My son's battery was having issues last week and they replaced the iTouch. Purchase date in their system is 12/25/11.
  16. auralia

    auralia DIS Veteran

    Aug 19, 2009
    I got a launch ipad 2 and the cell connection was dead from day one. When I brought it back 2 weeks later it was replaced but if you don't buy their warranty then your warranty disappears once you replace your ipad once. So when I has screen issues 6 months later they said they wouldn't replace it because the one year warranty ends when you switch it out the first time. I complained because my first exchange was a doa item. It took 20 minutes but they did swap it out, but they acted like they were doing me this big favor. For 830$ I expected to actually have a one year warranty on it not a one year/one fix warranty and then it is gone.

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