Our son spent almost $300 on an Ipod January 25 of this year at Best Buy. The volume button started defaulting to mute level in the last week or so. We made an appointment and took it to the Genius Bar where they told us it was 43 days out of warranty. I asked if the warranty was 9 months as that would be the time period for that. He said the warranty was a year. I told him we purchased it at Best Buy at the end of January so it should still be under warranty. Now the shocker: Apple starts the warranty the day it ships to Best Buy, Target, wherever. Ours sat on a store shelf for the first 3 months of its 12 month warranty. I thought the warranty started the day you bought it but even w/receipt showing we only had it 10 months it did not matter. They did replace it for no charge but I wonder if that always happens. Our paperwork they gave us shows purchase date of late October which must be when it shipped from Apple Warehouse to Best Buy. I think from now on we will pay a little more to buy at the actual Apple stores.