disney_princess_85
DIS Veteran
- Joined
- Jan 11, 2009
Hi guys, this is a bit long-winded:
After being told by Disney UK (Openride) that my documents had been re-sent via Special Delivery to arrive today, and after taking four hours off work (which I will not get paid for) to wait at home for them, I still don't have them. Apparently they first sent the documents out last week, however I find it hard to believe that two attempts to send them have failed. They have verified my address twice in the midst of my many phone calls, so I know that's not the problem.
Anyway, after waiting for 25 minutes to be put through to Openride, the lady I spoke to was apologetic and she put me on hold for almost 10 minutes, in which time she was trying to find out the tracking number for the documents that were supposedly dispatched yesterday. When she came back, there was no mention of this tracking number and she said they would send new ones out to my work address. This made me think that whoever was supposed to send them out yesterday, didn't.
I feel so frustrated and God knows whether or not they will finally reach me tomorrow. If they don't, that's it- I leave on Friday morning. I know that this doesn't affect the flights as I can do online check-in. I'm just concerned that there will be problems when I come to check in at CSR. I have printed my initial confirmation from Disney and my final invoice, which shows that I have fully paid for the room, tickets and DDP. Also, I'm not sure what happens with the Magical Express- do they normally send a voucher or something to confirm your place? I'd hate to turn up in Orlando and not be able to get transported to the hotel. Please help with any words of wisdom, I feel really stressed out and disappointed.
After being told by Disney UK (Openride) that my documents had been re-sent via Special Delivery to arrive today, and after taking four hours off work (which I will not get paid for) to wait at home for them, I still don't have them. Apparently they first sent the documents out last week, however I find it hard to believe that two attempts to send them have failed. They have verified my address twice in the midst of my many phone calls, so I know that's not the problem.
Anyway, after waiting for 25 minutes to be put through to Openride, the lady I spoke to was apologetic and she put me on hold for almost 10 minutes, in which time she was trying to find out the tracking number for the documents that were supposedly dispatched yesterday. When she came back, there was no mention of this tracking number and she said they would send new ones out to my work address. This made me think that whoever was supposed to send them out yesterday, didn't.
I feel so frustrated and God knows whether or not they will finally reach me tomorrow. If they don't, that's it- I leave on Friday morning. I know that this doesn't affect the flights as I can do online check-in. I'm just concerned that there will be problems when I come to check in at CSR. I have printed my initial confirmation from Disney and my final invoice, which shows that I have fully paid for the room, tickets and DDP. Also, I'm not sure what happens with the Magical Express- do they normally send a voucher or something to confirm your place? I'd hate to turn up in Orlando and not be able to get transported to the hotel. Please help with any words of wisdom, I feel really stressed out and disappointed.