BEASLYBOO
OKW/Disney... my happy place.
- Joined
- Oct 5, 2007
I stayed at Bay Lakes 6/11-6/14, wonderful stay, only one disapointment, our California Grill dinner. Friday 6/26, I e-mailed MS with the details of our spectacular trip and great meals at The Wave, Narcosse's, Citricos finishing with the details of our utterly disappointing meal at CA Grill. Today at 1:30pm, 24 hours later, MS called me to see if I would be willing to answer a few questions regarding my complaint, I was floored! She asked in detail what its shortcoming were, highlights etc and I was brutally honest. She said that only by getting valuable feedback, could they resolve the issues. She then asked me if there was anything that she could do to make up for the disapointing meal and I told her yes, take my experience and the feedback from other diners back to the kitchen and tell them to step up their game! That at these prices there's no excuse for the disapointing food that comes out of there, except for the sushi of course, it's still top notch! I wasn't looking to be compted a meal, it's such a great venue with wonderful service etc., the food should compliment the experience not detract from it. So, take the time to inform Disney of what you encounter, good and bad, who knows.... It might institute positive change. We wait to see...