First let me state that I am wholeheartedly against the Express pass in the form that it is now. I never heard one complaint prior to them doing away with the free express pass, but I hear and read them everywhere now.
Here is Universal's response (imo its a load of bull):
Darryl,
Thank you for visiting Universal Orlando Online.
We appreciate you taking the time to contact us.
We work hard at creating a great experience for all of our guests. Unfortunately, the feedback we received from our guests when we created the complimentary Express Pass system was not favorable especially during our busiest seasons. It never met our expectations and we resolved to institute another system that would work well for our guests. This current program has been well received by our guests. Whether a guest uses express or not, we are going to make sure the queue experience is as entertaining and fast-moving as possible. At the same time we want to offer our guests flexibility in how they experience the park. Our current express does so and we are looking to create even more choices and options for our guests. Our website is a good reference source for our guests so that they may obtain all the information they need to plan their time accordingly. The option of complimentary Express was eliminated from our site as soon as the program ended. We regret any inconvenience this has caused. Please be assured that your comments will be shared with proper management for their review.
Once again, thank you for sharing your remarks. It is through comments such as yours that we are able to monitor and, therefore, improve the quality of our guests experience.
Please keep watching us here at www.universalorlando.com, as we will have many exciting and new developments in the next few months.
Best Regards,
Darlene
Guest Services
Here is Universal's response (imo its a load of bull):
Darryl,
Thank you for visiting Universal Orlando Online.
We appreciate you taking the time to contact us.
We work hard at creating a great experience for all of our guests. Unfortunately, the feedback we received from our guests when we created the complimentary Express Pass system was not favorable especially during our busiest seasons. It never met our expectations and we resolved to institute another system that would work well for our guests. This current program has been well received by our guests. Whether a guest uses express or not, we are going to make sure the queue experience is as entertaining and fast-moving as possible. At the same time we want to offer our guests flexibility in how they experience the park. Our current express does so and we are looking to create even more choices and options for our guests. Our website is a good reference source for our guests so that they may obtain all the information they need to plan their time accordingly. The option of complimentary Express was eliminated from our site as soon as the program ended. We regret any inconvenience this has caused. Please be assured that your comments will be shared with proper management for their review.
Once again, thank you for sharing your remarks. It is through comments such as yours that we are able to monitor and, therefore, improve the quality of our guests experience.
Please keep watching us here at www.universalorlando.com, as we will have many exciting and new developments in the next few months.
Best Regards,
Darlene
Guest Services