a voice system is a problem when people have accents....
i've watched my mom try to use them and even though her accent is very very mild, as often as not, the system can't understand her....
and she gets very very very very frustrated....
and while i have a perfect midwestern accent (actually a detroit accent) and the systems usually understand me, i totally hate interactive systems....
actually any kind.....voice or keypad.....i hate them.....and am annoyed by them...
although they don't annoy me nearly as much as when i get a foreign call center...
like the other day when i called amazon.com customer service.....aaaaaaarrrrghhhhhhhhhhhhhhhh
Don't get me started on the voice recognition thing. I'm originally from UK. You would think after 12 years my accent might have assimilated a bit, no such luck. You know when they say that this message might be recorded, I hope they don't ever record the voice prompting part. I end up having to do this really wacky American accent, which is really bad, then often or not end up cursing because the silly woman is all "I'm sorry, I don't understand" I actually complained to the agent I finally spoke to at one company, because the voice recognition person was disgustingly perky and annoying, and just would not let me speak to a live person. It took me forever to find the magic word that would let me speak to an actually person.
Okay I'm done with my rant...normal topic discussion will resume. Please say your name after the prompt....
Don't get me started on the voice recognition thing. I'm originally from UK. You would think after 12 years my accent might have assimilated a bit, no such luck. You know when they say that this message might be recorded, I hope they don't ever record the voice prompting part. I end up having to do this really wacky American accent, which is really bad, then often or not end up cursing because the silly woman is all "I'm sorry, I don't understand" I actually complained to the agent I finally spoke to at one company, because the voice recognition person was disgustingly perky and annoying, and just would not let me speak to a live person. It took me forever to find the magic word that would let me speak to an actually person.
Okay I'm done with my rant...normal topic discussion will resume. Please say your name after the prompt....
I called for ADRs Tuesday 7/8 and got the voice recognition system!!!