3prettyprincesses
"These pretzels are making me thirsty!"
- Joined
- Apr 7, 2008
Wow, the theme park board seems to be upset over the FP situation. I understand some of the complaint, I really do. However, I'd like to share something that will hopefully make people feel like Disney does care about their customer.
We were at Disney during the end of January. While there, my grandmother unexpectedly died. It was very sudden and very upsetting. Obviously we needed to leave Disney and drive to her wake/funeral. Let me tell you, Disney handled it amazingly. I was totally distraught and my only goal was to get us checked out and up to the funeral 14 hours driving distance. Disney not only offered condolences but also refunded us all the nights of our room reservation we weren't staying for AND gave us new park tickets which were upgraded to park hoppers and longer than what we originally had left on them. We'd only spent 3 days in the parks before we had to leave due to my grandmother's death. All of this without trip insurance too. I never even heard of trip insurance for Disney.
I know people are upset over changes to the parks, unpleasant cast members, etc. but for me, they truly showed that their customer is important.
We were at Disney during the end of January. While there, my grandmother unexpectedly died. It was very sudden and very upsetting. Obviously we needed to leave Disney and drive to her wake/funeral. Let me tell you, Disney handled it amazingly. I was totally distraught and my only goal was to get us checked out and up to the funeral 14 hours driving distance. Disney not only offered condolences but also refunded us all the nights of our room reservation we weren't staying for AND gave us new park tickets which were upgraded to park hoppers and longer than what we originally had left on them. We'd only spent 3 days in the parks before we had to leave due to my grandmother's death. All of this without trip insurance too. I never even heard of trip insurance for Disney.
I know people are upset over changes to the parks, unpleasant cast members, etc. but for me, they truly showed that their customer is important.