Somewhat long story - happy ending:
Waiting on the in-laws to decide of they'd be visiting disney for their anniversary. Doctor said "yes" and I scrambled to renew Seasonal Passes for DH and myself - it was the last possible day to renew at the discount rate.
Tickets renewed online with my iPhoneat about 7pm. Quick & easy - got a confirmation number and directions for how an email would be sent, need to be printed out and taken to GR with a valid Florida ID. Phone call came through and directed my away front the Internet. When I went back the page refreshed and I lost the confirmation number. No email by 10am the next morning, panic set in. Called Disney's annual pass line and got a gentleman who was super friendly, very helpful and confirmed that my transaction had been properly completed, but that the email was not sent because our tickets had already been tied to our old cards and activated (a nice surprise that would save us a wait in line to present IDs). I hung up happy.
Next day I realized "oh no! My old APs are tied to our
MDE incorrectly (my fault) from a previous trip. DH is assigned my ticket and his ticket was tied to an extra 'me' that I created not understanding the "friends & family" part of the app. That extra 'me' had since been deleted. So now I have a reservation at POFQ registered in the app for DH with a wristband is his name and ticket in mine; myself with a wristband and no ticket; and a fake 'me' with his ticket but that I can no longer see in MDE. After a few hours of trying to determine how to fix it myself - I realize the ticket tied to DH shows an expiration date implying its still last year's ticket
and FP+ says "no valid admission". Time to call disney - I'm in over my head!
The first girl I spoke with through IT was super helpful, listened to my scattered story, and quickly found my deleted profile in the system and confirmed the current AP tickets in our name. She asked for the #s on the back of our tickets And put me on hold for a very long time (heard the disney hold music actually repeat songs) but then returned and said she was transferring my issue to another team member and to check MDE "later tonight, it may take a while."
This evening I check and I'm in the system with a seasonal pass attached! Went to set up FP+ and realized DH is not set up properly. Thinking back on my call to IT I remember only really talking about how my ticket had gone missing, but DH was only tied incorrectly. Called back - repeated story, plus how quickly my own issue was resolved, but DH I forgot to include. Sent o a much shorter wait, told I'd be transferred to another team member and to check my email in a few hours.
30min later, email alerts me that DH is now in the system and MDE confirms this!
Just ran over here to share my success story - but now I must head over to FP+ to figure out what to *do* next