Let me try to explain that 'quote'....
on many other boards, here on the DIS, there is much magic and pixiedust, much silliness and all out good old fun. I like fun as much as the next person, and I've been told I'm a pixiedust spreader! But...here on the Transportation board, we talk of airline travel, discounts that may be available, the best way to deal with the TSA and security..etc. These types of things are extremely important....if misinformation is given, even in jest, it could ruin someone's trip. So, we try to hand out good info, as best we can while trying to have a bit of fun. A lot of people come here to get insights into how to solve an issue with the airlines. Sometimes that person is looking for the impossible, and they are given the facts that support that. Sometimes though, the poster is looking to be made to feel better or is looking for a completely different answer, even though that answer may not be a good one. We don't do a lot of hugging around here. If we do, we do it via PMs. We all want everyone to have a great travel experience. But sometimes our posts are misinterpreted and perceived to be harsh or unfeeling. Nothing could be further from the truth....we're just trying to be accurate and realistic.
I'm sorry if there are some that disagree with this type philosophy...but it seems to work pretty well here, for the most part.