disneyfool_1202
The countdown has begun!!
- Joined
- Jun 11, 2002
Let me preface this by saying that everyone is entitled to have a bad day - maybe today is mine and I'm being overly sensitive, or maybe today was just a bad day for "*****" the "I'm SO NOT a ray of Floriday-Sunshine-Magic" member services rep I just got off the phone with. So I need to vent (and in doing so am hoping some of you might offer any alternate suggestions to my inquiry)...
We added on DVC points to our existing contract during a promotion when we were able to add on with same resort, same use year. When we added on our MS Guide told us that as a thank you, we'd be getting 4 VIP Fast Passes included in our next DVC vacation. That vacation is occuring in 2 wks. Now...when I was told about them I did ask lots of questions including "how do we get them" and she said they would automatically be available to us upon arrival, as they are noted on our member contract (or something to that effect).
So here I am, Miss Type A personality who has to have everything tripple checked before I even think about packing. So today I call MS to verify the room, arrival dates, and my Fast Passes. There are a few other things going on concerning me so this is the gist of the conversation:
******: Welcome Home, my name is ******, how may I help you?"
Me: "I need to verify some arrival informaiton and ask some questions..." Arrival dates and room type are all confirmed. Then............
Me: "I have a question- I am having some significant mobility issues that have progressed quickly so I am now wearing braces to support both knees and have rented a scooter. Do I need to note that on the room reservation for room assignment? I assume I can just charge it in the room at night." (We have a studio for me, dh, and my 2 kids ages 7 and 9).
:****** "Well if it fits, sure but it's gonna be tight. You may have to climb over it or move stuff around. Just ask at the desk if they can give you a bigger room or someplace to charge the scotter that's not in your room..."
Me: "O..kay... I also need to check about adding a notation about my son having severe nut allergies to our dining reservations. I didn't think to do so when we made them.
******: Not necessary. Every time you sit down you'll be asked about allergies (OK folks- I don't know if this has ever happened to you but even when I"ve had the allergy noted on the reservation I've never had anyone ask me about it - I bring it up to them...). Just tell them what you can and can't have and they'll take care of it......Is there anything else???
Me: Yes, there is. When we purchased additional points, we were told our vacation would include 4 VIP fast passes and they would be noted on our reservation and available at check in. I just want to be sure that the notation is there.
******: We don't do that.
Me: Exscuse me?
******: Fastpasses are given out at the park - they have nothing to do with your vacation reservation.
Me: I know about the Fast Passes at the park. These are VIP passes that are being given to us as a GIFT for spending a few THOUSAND dollars on additional membership with Disney. I was told....
******: Well if they still have those you might be able to get them but you'll have to go to Saratoga Springs to see and if they have them they'll give them to you?
Me: What?? I have to go to Saratoga Springs to pick something up that I was told would be waiting for me at check in?
******: Yes.
Me: Not happening. I just finished telling you I have bilateral leg braces on, a scotter, and a 7 and 9 year old (who has autism). I want to know who I call and how to ensure that what I was originally told is what is actually going to happen, as I'm not dragging 2 kids, my husband and a scooter ON A BUS SYSTEM to Saratoga to pick up 4 passes.
*******: Calll your member service rep. Maybe she can help you.
................................................................
Needless to say I got a name and a number and I called - the woman is out of the office until next week. We don't travel until 10/7 but I'll be damn if I am going to spend my first day of vacation running around to chase after fast passes that I was told would be waiting for me..............
Thoughts????? (other than the fact that I am being a total witch at this point??)
EDITED: A Reminder That We Do Not Allow Names or Contact Info for Specific CMs.-Chuck S
We added on DVC points to our existing contract during a promotion when we were able to add on with same resort, same use year. When we added on our MS Guide told us that as a thank you, we'd be getting 4 VIP Fast Passes included in our next DVC vacation. That vacation is occuring in 2 wks. Now...when I was told about them I did ask lots of questions including "how do we get them" and she said they would automatically be available to us upon arrival, as they are noted on our member contract (or something to that effect).
So here I am, Miss Type A personality who has to have everything tripple checked before I even think about packing. So today I call MS to verify the room, arrival dates, and my Fast Passes. There are a few other things going on concerning me so this is the gist of the conversation:
******: Welcome Home, my name is ******, how may I help you?"
Me: "I need to verify some arrival informaiton and ask some questions..." Arrival dates and room type are all confirmed. Then............
Me: "I have a question- I am having some significant mobility issues that have progressed quickly so I am now wearing braces to support both knees and have rented a scooter. Do I need to note that on the room reservation for room assignment? I assume I can just charge it in the room at night." (We have a studio for me, dh, and my 2 kids ages 7 and 9).
:****** "Well if it fits, sure but it's gonna be tight. You may have to climb over it or move stuff around. Just ask at the desk if they can give you a bigger room or someplace to charge the scotter that's not in your room..."
Me: "O..kay... I also need to check about adding a notation about my son having severe nut allergies to our dining reservations. I didn't think to do so when we made them.
******: Not necessary. Every time you sit down you'll be asked about allergies (OK folks- I don't know if this has ever happened to you but even when I"ve had the allergy noted on the reservation I've never had anyone ask me about it - I bring it up to them...). Just tell them what you can and can't have and they'll take care of it......Is there anything else???
Me: Yes, there is. When we purchased additional points, we were told our vacation would include 4 VIP fast passes and they would be noted on our reservation and available at check in. I just want to be sure that the notation is there.
******: We don't do that.
Me: Exscuse me?
******: Fastpasses are given out at the park - they have nothing to do with your vacation reservation.
Me: I know about the Fast Passes at the park. These are VIP passes that are being given to us as a GIFT for spending a few THOUSAND dollars on additional membership with Disney. I was told....
******: Well if they still have those you might be able to get them but you'll have to go to Saratoga Springs to see and if they have them they'll give them to you?
Me: What?? I have to go to Saratoga Springs to pick something up that I was told would be waiting for me at check in?
******: Yes.
Me: Not happening. I just finished telling you I have bilateral leg braces on, a scotter, and a 7 and 9 year old (who has autism). I want to know who I call and how to ensure that what I was originally told is what is actually going to happen, as I'm not dragging 2 kids, my husband and a scooter ON A BUS SYSTEM to Saratoga to pick up 4 passes.
*******: Calll your member service rep. Maybe she can help you.
................................................................
Needless to say I got a name and a number and I called - the woman is out of the office until next week. We don't travel until 10/7 but I'll be damn if I am going to spend my first day of vacation running around to chase after fast passes that I was told would be waiting for me..............
Thoughts????? (other than the fact that I am being a total witch at this point??)
EDITED: A Reminder That We Do Not Allow Names or Contact Info for Specific CMs.-Chuck S