Cheerio
DIS Veteran
- Joined
- Jul 25, 2002
I've never waited more than a few hours, our agent is BethF bethf@dreamsunlimitedtravel.com
Hi there,
I had a response within 10mins and the booking all sorted for 2 cabins in less that 30mins and all from 5000 miles away. Thanks Kelsie.
tweis said:Beth Czada is my agent and always get back to me immediately. When I submitted my first quote to them I still received a response within just a few hours. It may be taking longer right now with the new itineraries being released but Beth has always been very prompt.
She is wonderful... Been our agent for over 6 years
Timely thread.
I wanted to try them out, so I put in the quote request form yesterday and got the autoreply at 3:18pm pacific time. Their website said they would get back to me inside of 48 hours but it turns out I'm not that patient.
Today just after noon I booked the cruise myself and sent them a "sorry" letter. I wanted a specific room, and since I really have no idea how quickly things book up (this is the November 2014 "double dip"...so it's far away BUT I know those two CC days are coveted), I couldn't get the thought of someone else taking "my" room out of my head.
Glad to know they respond nearly immediately to customers they already know. Bummer I'm not one of them!
Kelsie is awesome
No, it is usually within 12 hours or so. My agent with DU has 'office hours' of 5-10 pm, but she often contacts me outside those hours, on weekends, etc. It's just that she WILL be there during those hours. If you haven't heard from anyone by tomorrow morning, try again.
Nancy
Kelsie is awesome
Love her! She is fantastic.
We tried to book a May 2013 cruise through DU but could not get the suite we wanted (had used them for our two previoius cruises) so we asked to be advised when the 2014 dates came out and was assured we would be in her que for info. I e-mailed in Sep, 2012 to ask if there was any news and she mailed me back that there was nothing yet. After I saw the 2014 dates posted, I waited for the DU agent to e-mail me because I just knew she was securing that cabin that we wanted. And I waited...and I waited...and I waited......and am STILL waiting to hear from DU. I have since booked it myself and, happily, got the suite that we wanted. So DU will not be our choice again...guess I just need someone I can call and not have to wonder if and when they willl return my e-mail.
tweis said:After reading all these negative posts about DU, I realize that I must have gotten really lucky being assigned to my agent. To date, I have had nothing but a wonderful experience. The day that the rest of the 2014 itineraries was released, she emailed me and the rest of her clients to let them know about the release, prices, and how to get a quote from her quickly. Anytime I have questions or concerns, I email her and she is very prompt with her responses. I wanted to change my room, she secured the one I wanted no problem. I wanted to request a specific dining rotation so as not to infere with Palo, and she took care of it no problem. If she is out of town and I have a question, she gives me the name of another agent that can help while she is gone. She, however is a full time agent so maybe that is the difference. I personally couldn't have asked for a better agent.
Honestly, people are more apt to post negative reviews, although there are lots of good reviews on here, you can't get sidetracked by a few negative ones.
DU has assisted probably thousands of happy vacationing families, and they also have a lot of repeat clients.
I read some of these posts on here and it seems that some people on here want immediate service. In that respect, it is probably best to book on your own. But, if an agent doesn't get back to you in a reasonable time, send another email.
Everyone is free to choose their own agents, but I don't think it is fair for people to classify an entire agency in a certain manner, just because there are issues every so often.
Tiger
Sent from my iPhone using DISBoards
tweis said:Very true. Most of the complaints I believe are stemming from people wanting immediate responses on the day the new itineraries were released and realisticly, I don't think it's possible to respond to everyone immediately. I'm sure most agents responded to their existing clients first, as would most other travel agencies. So far, I have had a wonderful experience and the OBC isn't bad either.
Very true. Most of the complaints I believe are stemming from people wanting immediate responses on the day the new itineraries were released and realisticly, I don't think it's possible to respond to everyone immediately. I'm sure most agents responded to their existing clients first, as would most other travel agencies. So far, I have had a wonderful experience and the OBC isn't bad either.
Cheerio said:I've never waited more than a few hours, our agent is BethF bethf@dreamsunlimitedtravel.com
Silverfox97 said:This. ^^^^
Beth Fejer ROCKS!!!!!
Sent from my iPhone using DISBoards