champdds
DIS Veteran wanna-be
- Joined
- Jan 22, 2002
Glad I 'stumbled' upon this thread also, before we went...we used those pilsners all 5 days we hit the parks (They would fit great in my wife's backpack)...
Interesting story...when we first purchased them near the Jaws ride, they gave us the HHN lighted mug at first, I questioned that it was not a 'bonus' pilsner that I had heard about, but the server insisted that this was the correct one (We were actually there during the daytime, so I thought it strange that they were selling souvenir HHN mugs then)...we later (next day) figured out this was not the 24 oz variety and went to the service office at Universal to check...the young man there was very helpful, walked with us all the way to the nearest bar that had the pilsners, and they allowed us to swap them....I was very impressed with this level of customer service !!
David
Interesting story...when we first purchased them near the Jaws ride, they gave us the HHN lighted mug at first, I questioned that it was not a 'bonus' pilsner that I had heard about, but the server insisted that this was the correct one (We were actually there during the daytime, so I thought it strange that they were selling souvenir HHN mugs then)...we later (next day) figured out this was not the 24 oz variety and went to the service office at Universal to check...the young man there was very helpful, walked with us all the way to the nearest bar that had the pilsners, and they allowed us to swap them....I was very impressed with this level of customer service !!
David