What happened? Did they lose your luggage?
Yes, they did. Unfortunately not only did they "misplace" our luggage, but they were really rude and handled the whole matter in a really strange way. We left Pop in time for rope drop at DHS, the luggage was picked up by Bell Services for transfer. I checked us in early at BLT, like 7 am, and amazingly our room was ready. At 2:30 we went back to the resort and called down for our luggage. An hour goes by and no luggage. So I called again and they said it was already on its way up. Another 45 minutes goes by and I call again because we need to get changed to go to dinner at the GF. They assure me it's in transit.
Five minutes later I get a phone call that I needed to come downstairs. They tell me that they have misplaced our luggage and that they are out right now searching for it. They tell us to go to dinner (in our stinky clothes
) and that they are sure they will have it by the time we get back. The manager gives me her personal assurance she is on it.
We go to dinner (I am worried but try to stay upbeat) After dinner we go straight back to BLT, and no bags. So my husband and I and our friend Susan go back downstairs. New manager on duty, and he also assures me he is working tirelessly on our problem. We go back upstairs for an hour or so, it's now 9 pm. Susan says she is going back down, I go along.
We demand to know WHAT they are doing specifically to find our bags. They tell us that their theory is that the bags were put in the wrong room by mistake and they are sure that any minute they people who are actually staying in the room the bags were delivered to will come back from the parks and call down to let them know that there were bags in their room that should not be. That was their version of doing everything they could to help us. Wait for another guest to return the bags.
So now I start crying. We are tired, I want to take my contacts out, the kids want to swim and the baby wants to go to bed. They tell me to go to the store and buy PJs and toiletries and they will comp them and they will work all night at finding the bags.
I go off to get stuff for the kids so they can go to sleep and Susan stays with the Bell Services staff. She assures them that she is going nowhere until the luggage is found. She makes them go through their list of luggage deliveries for the whole day and sees that immediately after our luggage was delivered, there was luggage sent to the Boardwalk. She makes them call the Boardwalk and low and behold, they have the luggage. Once she got actively involved in the process it was literally 20 minutes until they found the bags. We finally got the bags at 11:30 that night.
:
We were never demanding, never asked for anything, we were polite and understanding and every single person involved was not helpful and some were downright rude. I lost a little bit of faith that day in Disney's customer service model and I will not use Bell Services to transport my bags again.
we had an absolutely HORRID experience having our bags transferred from our one night stay at Pop to BLT. Personally, we rent a car now, but if I didn't have a car I would get a taxi after your first night, load all the bags up and transfer them myself to SSR. Lots of times bell services works fabulously but I am not willing to risk our enjoyment of our vacation again, if I do it myself it gets done right 
