IMPORTANT CANCELLATION NOTICE
CARNIVAL SPLENDOR - NOVEMBER 14, 2010
November 9, 2010
Dear Carnival Guest:
The Carnival Splendor experienced a fire in the engine room on the sailing that departed Sunday, November 7, 2010. The fire was extinguished and there were no injuries to our guests or crew. As a result of the fire, we must cancel the November 14, 2010 voyage in order for necessary repairs to be completed. We know how much you were looking forward to sailing with us and we sincerely apologize for this disruption to your vacation plans.
We recognize that vacations are important and our team is standing by to help you find another Carnival cruise that works with your schedule.
Here are your options:
Reschedule immediately on another voyage - we have a wide variety of options for you.
Cancel and have us hold your payment for any future Carnival cruise departing within 24 months.
Cancel and receive a full refund, inclusive of Carnival's air supplement, optional land packages, Vacation Protection Plan and government fees and taxes. No further action on your part is necessary, as refunds will automatically be processed in three weeks.
In addition, we will provide you with a 25% discount on any future 2-7 day Carnival cruise.
If you purchased independent air transportation and need to make changes to accommodate a new departure, we will reimburse up to $200 per person (via a refundable on board credit) for airline change fees so long as documentation is provided. If you purchased non-refundable independent air and are unable to reschedule your cruise, please send documentation regarding your airline expenses to our Guest Admin Department, fax# 305-406-6477 so that we may refund the cost of your ticket.
We request you contact our Guest Services Department at 1-800-CARNIVAL or your Personal Vacation Planner at 1-800-819-3902, or your
travel agent with your preference as soon as possible.
Again, we apologize for the cancellation of this cruise. We would love the opportunity to welcome you on another Carnival ship.
Sincerely,
Vicky Rey, CTC
Vice President - Guest Services
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This is the notice that cruisers on the November 14 cruise received.
The general attitude is that most people reporting in are okay with it....some can't change vacation times.
No word yet for the November 21 cruise.
A few have commented that being on the Nov 7 "disaster" cruise would be quite the experience to be able to talk about for years to come. You'd need a really good attitude to feel that way about it.