I sent an email to my planner that kept coming back as undeliverable so I sent an email to the generic email address but I'm too antsy while waiting. When I signed the contract and sent my deposit it said half goes to the total the other half is held. In the contract it states that other half can go to a remaining balance or will be returned. Am I able to have that go towards the final total at all? I recently had to replace some things on my car and with temperatures going to -30 at night, my heating bill is a lot higher than normal. I'm hoping that I can have that last half of the deposit go to it or get a couple day extension for that last little amount. I only have a memories collection and could pay off the entire thing on time but I would like to have a little breathing room money wise in case of any other freak things happen. Have they given extensions before if it isn't possible to have that other half of the deposit to go towards the final total? Thanks for any help in advance.