We had a wonderful time a few weeks ago staying at AKV concierge. I love that the DVC rooms are on the 6th floor. It was a special trip and I wish we could do it more often (if room ressies for concierge weren't so hard to come by, we would!). I did come back with one quibble that I'd like to voice to the powers that be, and I assumed that the concierge staff would solicit feedback, so I've been waiting...but wonder if I shouldn't. If I don't wait...should the feedback go to DVC or Guest Relations, do you think? Did I hear that DVC runs the club level service?