Here now...
Food court is working well.
Bus to and from DS Wednesday night was shared and boats were down due to weather. Wasn't expecting the sharing with boats being down, if boats weren't down I would've expected a shared bus.
Slightly annoyed and need to figure out who to vent/ complain too. I'm not normally a complainer but 3 times my requests with mousekeeping hasn't been met. I called twice before arriving to confirm that a play pen be put into the room before check in ( we drove 8 hours and my baby needed a nap space) and there was extra shampoo/conditioner/ soap and coffee at check in. Each time we were told problem. Arrived Wednesday and nothing. So I called once we got to the room and they said they would be right up with everything...between an hour and hour and a half later they arrive with the pack and play. I'm givi a bag that I assume has the extra stuff I requested...I open the bag after they leave (mind you I have a cranky 1 year old running around) and see 2 extra coffee pods and some toilet paper and tissues. So yesterday I leave a note on the door with my wishes and to leave at the door...We come back and there's a bag filled with towels and 1 thing of shampoo, 1 conditioner, 1 bar soap. Still no extra coffee.
We typically do not use mousekeeping on shorter trips like this so I have stuff dropped off and we like coffee in the room (don't feel like trekking out for coffee in my PJs).
So I guess I leave another note and call again to get coffee and shampoo/conditioner ...since we are out of coffee and will be out of shampoo after the morning showers.
Then last night we come back from MK to have my DS first birthday party and cake. I ordered the cake through the cake hotline and they tell me to just pick it up at the food court, I ask/double check about the food court thing and the cake hotline says yup no problem they'll have it and they done this before. I go to food court and am told they have no cake and basically tell me I'm crazy and wrong.
Off to the front desk I go...I ask there and they again tell me I'm wrong and misinformed. I ask to speak to someone else and I am again told the same thing and cakes aren't delivered to resorts but only restaurants in parks. I insist they check EVERYWHERE in the hotel and talk to EVERYONE and figure this out as I have the charge on my card. So after about 20-30 minutes I see a person walk out with my cake. Then they ask if I need the usual plates, silver wear, candles (wait I thought they don't do cakes here so how can this not happen but also be the usual??
). I say yes of course, so 10 minutes later I get them.
Once we got everything the party went great and my little guy had a blast.
Would anyone have a contact name or number I can talk to about the cake situation? I don't want someone else to go through what I did and have mini heart attack. When we pay the type of money you do for everything Disney it's frustrating to deal with..I was about in tears.